CarMax

9/6/25 We have bought many cars from this location and the consistency of top quality customer service, on many different levels, has been outstanding! In particular from our sales person Roland Thompson the consistency of top quality customer service, on many different levels, has been outstanding! In particular from our sales person Roland Thompson, back-up from manager Casey Zachman and follow-up service with Debbie Clark. All cars, even though not new, have been virtually maintenance free and everything working as it should. Sincerely, BRS More

My sales agent, Justin Wall, was outstanding. His no-pressure approach, and seamless handling of the financing process made everything stress free. The entire CarMax team prioritized my satisfac His no-pressure approach, and seamless handling of the financing process made everything stress free. The entire CarMax team prioritized my satisfaction, offering a refreshing contrast to the high-pressure tactics of traditional dealerships. I highly recommend CarMax to anyone looking for a smooth, enjoyable car-buying experience and will definitely return for my next vehicle!" More

I loved this dealership and all the people who worked there as well! Everyone was super helpful and willing to look into things for me while going through the process of buying a car. They made me feel w there as well! Everyone was super helpful and willing to look into things for me while going through the process of buying a car. They made me feel welcome and seen when i walked through! More

Donovan was very helpful and did a great job with helping me through the process. me through the process. More

They were wonderful! After my first visit I was not inundated with phone calls or follow ups...they were very respectful. They didn't push me. They also didn't ask for my credit info until I was read inundated with phone calls or follow ups...they were very respectful. They didn't push me. They also didn't ask for my credit info until I was ready to seal the deal. Saturn in general is just the best place out there in terms of service. These guys were even better than the first people I dealt with at Saturn 11 years ago... More

We went to this dealership looking to possibly trade in our SUV for a lesser priced car in an effort to reduce our monthly payments. We explained this in detail to the saleswoman who attended us (who coinc our SUV for a lesser priced car in an effort to reduce our monthly payments. We explained this in detail to the saleswoman who attended us (who coincidently used to work at a Honda dealership that we also rated poorly). Admittingly, our situation was challenging, but by no means unresolvable. Rather than helping us research viable options, she remained very negative and made it clear to us that our issue would require too much effort to resolve. When challenged on this, she provided explanations that were inaccurate as we found another dealership was able to assist us with minimal effort.<br><br>If you value customer service as part of your car buying experience, then avoid this Saturn dealership. More