CarMax

We went to this dealership looking to possibly trade in our SUV for a lesser priced car in an effort to reduce our monthly payments. We explained this in detail to the saleswoman who attended us (who coinc our SUV for a lesser priced car in an effort to reduce our monthly payments. We explained this in detail to the saleswoman who attended us (who coincidently used to work at a Honda dealership that we also rated poorly). Admittingly, our situation was challenging, but by no means unresolvable. Rather than helping us research viable options, she remained very negative and made it clear to us that our issue would require too much effort to resolve. When challenged on this, she provided explanations that were inaccurate as we found another dealership was able to assist us with minimal effort.<br><br>If you value customer service as part of your car buying experience, then avoid this Saturn dealership. More