CarMax

We had an excellent experience. The selection is huge. And our salesperson, Ali, was very helpful. The selection is huge. And our salesperson, Ali, was very helpful. More

This dealership is so good, especially with the help of a dealer name Bong Manimbo. He is so professional and also very helpful! dealer name Bong Manimbo. He is so professional and also very helpful! More

the process was good, just didn't like the fact that I waited a very long time to get all my process done, since one salesman was helping multiple people. After i got my purchase was told that a key was g waited a very long time to get all my process done, since one salesman was helping multiple people. After i got my purchase was told that a key was getting ordered because the car suppose to come with 2 keys. I Call to to get a updated on that I just got the run around so I just gave up and pay for my set of keys. It still good place just make sure you get one salesman that will just concentrate working on you only. More

Awesome easy and very satisfying I would always use carmax first when purchasing a vehicle carmax first when purchasing a vehicle More

Tarik was great to work with and helped through every step of the process. WE have sold 4 vehicles and purchased two at CarMax Ontario. we will continue to work w) them in the future. step of the process. WE have sold 4 vehicles and purchased two at CarMax Ontario. we will continue to work w) them in the future. More

Chris Disbrow was very friendly and he greeted us as soon as we walked in. as we walked in. More

We bought a used car for our daughter here and it was seamless. Our host Paul was super clear and efficient and answered all our questions. seamless. Our host Paul was super clear and efficient and answered all our questions. More

My CarMax Story I recently went into CarMax with my application already partially approved. I had brought all the necessary documents, and the first representative I worked with was very helpful. He wa application already partially approved. I had brought all the necessary documents, and the first representative I worked with was very helpful. He walked us through the process, confirmed that the application was almost complete, and explained that all I needed to do was submit the down payment. I told him I was going to put down $19,000, and I made the payment through the CarMax system link. I received a receipt along with a congratulations, which felt exciting and reassuring. However, things changed when the manager came over for the final approval. He asked to see my receipt, which I gladly showed him, but then demanded to see my personal bank account information. I explained that I didn’t feel comfortable sharing my private banking details and suggested he verify the payment through CarMax’s own system instead. He cut me off and insisted this was “part of the process,” refusing to proceed until I showed him my personal USAA military account to confirm funds. This was extremely uncomfortable and humiliating. Not once did the manager check with his team or the CarMax system to confirm the payment I had already made. I’ve purchased vehicles before, and this has never happened to me. I left unsure if this is standard practice, but it left me feeling disrespected at what should have been a celebratory moment. More

The buying process was ok. I did not like the fact that sales rep re-ran my credit to try and get me to buy extended warranties. The prep and delivery of vehicle is horrible ou I did not like the fact that sales rep re-ran my credit to try and get me to buy extended warranties. The prep and delivery of vehicle is horrible out of the Ontario location. The tires were not set to right pressure and low pressure light came on. The next day I decided to double check the car, found out that passanger side headlight was burned out, wheel lock socket was missing, interior was not cleaned properly. I get they are used cars but hire a team or train them to properly go through a car before delivery or give the buyer a $100 voucher or gift card to go get their own detail once they leave the lot. I spent the money on the extra parts and full detail so decided to keep the car as a spare vehicle. So go throught he vehicle beofre you leave the lot or spend the next day doing a "Circle of Safety" to assure everything works and no missing parts/accessories before you take a trip. More

The staff, especially our saleslady Izzy, we're very helpful and attentive. We would recommend the dealership to anyone. helpful and attentive. We would recommend the dealership to anyone. More