CarMax

Chris Disbrow was very friendly and he greeted us as soon as we walked in. as we walked in. More

We bought a used car for our daughter here and it was seamless. Our host Paul was super clear and efficient and answered all our questions. seamless. Our host Paul was super clear and efficient and answered all our questions. More

My CarMax Story I recently went into CarMax with my application already partially approved. I had brought all the necessary documents, and the first representative I worked with was very helpful. He wa application already partially approved. I had brought all the necessary documents, and the first representative I worked with was very helpful. He walked us through the process, confirmed that the application was almost complete, and explained that all I needed to do was submit the down payment. I told him I was going to put down $19,000, and I made the payment through the CarMax system link. I received a receipt along with a congratulations, which felt exciting and reassuring. However, things changed when the manager came over for the final approval. He asked to see my receipt, which I gladly showed him, but then demanded to see my personal bank account information. I explained that I didn’t feel comfortable sharing my private banking details and suggested he verify the payment through CarMax’s own system instead. He cut me off and insisted this was “part of the process,” refusing to proceed until I showed him my personal USAA military account to confirm funds. This was extremely uncomfortable and humiliating. Not once did the manager check with his team or the CarMax system to confirm the payment I had already made. I’ve purchased vehicles before, and this has never happened to me. I left unsure if this is standard practice, but it left me feeling disrespected at what should have been a celebratory moment. More

The buying process was ok. I did not like the fact that sales rep re-ran my credit to try and get me to buy extended warranties. The prep and delivery of vehicle is horrible ou I did not like the fact that sales rep re-ran my credit to try and get me to buy extended warranties. The prep and delivery of vehicle is horrible out of the Ontario location. The tires were not set to right pressure and low pressure light came on. The next day I decided to double check the car, found out that passanger side headlight was burned out, wheel lock socket was missing, interior was not cleaned properly. I get they are used cars but hire a team or train them to properly go through a car before delivery or give the buyer a $100 voucher or gift card to go get their own detail once they leave the lot. I spent the money on the extra parts and full detail so decided to keep the car as a spare vehicle. So go throught he vehicle beofre you leave the lot or spend the next day doing a "Circle of Safety" to assure everything works and no missing parts/accessories before you take a trip. More

The staff, especially our saleslady Izzy, we're very helpful and attentive. We would recommend the dealership to anyone. helpful and attentive. We would recommend the dealership to anyone. More

I THOUGHT BY NOW THAT WE WOULD BE PAST RACISM AND DICROMINATION. BEWARE OF THIS CAR MAX. WHEN HAVE YOU EVER HEARD FOR SOMEONE TO SIGN IN TO THERE ONLINE ACCOUNT SO THAT THE CAN CHECK THE FUNDS. WHO DICROMINATION. BEWARE OF THIS CAR MAX. WHEN HAVE YOU EVER HEARD FOR SOMEONE TO SIGN IN TO THERE ONLINE ACCOUNT SO THAT THE CAN CHECK THE FUNDS. WHO IN THE HECK WOULD SHOW THEM THEIR ONLINE BANKING INFO. ESPECIALLY IN THIS IS DAY AND TIME AND THE SO CALLED SALES MANAGER DIDN'T EVEN TRY TO COME UP WITH A SOLUTION. ALL THIS FOR A $2000 DOWN PAYMENT. I KNOW THAT I WAS PROFILED AS SOON AS I WALKED IN. ROSE AND WHOEVER THE MGR ALONG WITH CARMAX ARE RACIST AND SHOW CLEAR DISCRIMINATION AGAINST THE BLACK. More

Do not buy a vehicle from Carmax. I purchased a vehicle 8 months ago, and they didn't even have title on my vehicle. I am now driving around a car with expired tags and Carmax is abso I purchased a vehicle 8 months ago, and they didn't even have title on my vehicle. I am now driving around a car with expired tags and Carmax is absolutely no help. I have been on phone over 20 hours with them looking for help and all they do is give me the run around. This place is horrible and I hope no one ever has to go through what I've been going through. Do not buy from any CARMAX, they are a horrible company to customers once they have your money. More

As a buyer or a seller, don't go here! I have been to this Car Max twice. The first time I looked at a Toyota Camry. Now, I am not your average car buyer, I spent years in the car sales bus I have been to this Car Max twice. The first time I looked at a Toyota Camry. Now, I am not your average car buyer, I spent years in the car sales business so I kind of know what I am doing. The car was priced $2,000.00 over RETAIL BOOK. Needless to say I did not buy it. I went to a Fiat dealership yesterday and bought a 2015 500, they offered me $1,850.00 in real money for my 2003 Taurus SEL with 87,000 miles and very clean. They were embarrassed to make me that offer. I pulled the trade out of the deal. The guy at Fiat told me to take it to Car Max, so I did. I have never been so insulted in my life, they offered me $1,000.00! These people have no idea what they are doing outside of trying to steal peoples money. Their prices are way out of line as are their appraisals. I will NEVER STEP FOOT IN ANOTHER CAR MAX, AGAIN, EVER! And my personal recommendation is that you don't either, just remember, you have been warned. I hate companies that feel the need to take unfair advantage of people, way to go Car Max! More

Michelle Ho gives Car Max a bad name!!!! First let me start of by saying that I think Car Max is a great place to shop and to get what you’re looking for. I found a car that I really liked bu First let me start of by saying that I think Car Max is a great place to shop and to get what you’re looking for. I found a car that I really liked but it was in Burbank. I had it shipped to Ontario and was very excited about my selection. I arrived and met my sales consultant and that’s where the story went bad. I received an email from Car Max indicating that the car I inquired about would be there in 3 days. Attached to the email was a sales consultant that was assigned to me and her name was Michelle Ho. I called when I got the notification that the car had arrived and Michelle Ho introduced herself and invited me to come in and test drive the vehicle. This is where is went horribly wrong!!! When I arrived, I felt like she treated me like a second class citizen. Her customer service was poor and her attitude was very condescending. Before we went on a test drive, I asked her about the cleanliness of the car and she told me to worry about getting it first. I told her that I didn’t have the full down payment at the time but would have it in 7 days and she seemed very unwilling to work with me to have this happen. I had a loan approval of most of the money, but due to the extended warranty being more than I anticipated, I just needed a little more time. Michelle had no clue about how to make this deal run smooth even though I had everything that my loan required of me (check stubs, references, and bills…everything). Michelle asked me about my paycheck stubs as if I made them up (I’m a school administrator, really?). She wanted to know why my year to date only showed one month, hello!!!! We were in January. Anyway, she put me through so much and as the evening went on, I inquired about getting someone else to help. She acted like she couldn’t come up with clever ways to hold the car for me. I suggested that she put the car in the shop to work on the things that we observed needed attention to buy me a few days and laughingly she agreed and said, I was just going to suggest that. After all of that I was back seven days later and it went even worse. I came in as expected and the car was still filthy and when I asked her about it, she told me that its company policy to not have the car washed before the deal is done. (She’s crazy). A colleague of hers asked if we were being helped and when we told asked him his thoughts on the situation, he said “I would have had the car washed because I wouldn’t want my customers to have to wait”. He also said that he would do it but he didn’t want to step on anyone’s toes. After that she went through the same documents again and asked the same questions as if I changed something or something didn’t make sense to her. As my frustration grew, my girl went to get a manager before I exploded. I asked her if she could get the car washed while we were doing the paperwork and she shushed me as if I were a child. Rene came over and was extremely helpful and wrapped up the transaction in 10 minutes. At one point he was thanking me for our business and she still wanted to know about something that she thought he may have overlooked. My experience with her was horrible and it took everything in me not to go off on her. She is incompetent, thoughtless, unprofessional and someone that I would definitely look at retraining. Everyone else there that I have dealt with were so friendly and professional that it made me realize that it wasn’t a Car Max issue, it was a Michelle doesn’t know how to treat people issue. More

DO NOT SELL YOUR CAR TO THESE PEOPLE - THEY ARE TRYING TO RIP YOU OFF (I work in finance, trust me, I know!!) So, I drove 3 hours to sell my 2006 Honda Civic SI - FULLY loaded, with GPS system and everyth RIP YOU OFF (I work in finance, trust me, I know!!) So, I drove 3 hours to sell my 2006 Honda Civic SI - FULLY loaded, with GPS system and everything! I saw they were selling one similar to mine (without GPS system and several other features) for $17,998 in the same state where I live. As that is the same value I found at Kelly Blue Book, I figured somewhere around $16,000 would be a fair price for my car. Carmax could make $2,000 for doing a little bit of nothing - OK by me. But nooooo... THEY OFFERED ME $12,500. That's only 70% of the Blue Book Value, and a profit to them/loss to me of $5,500! The man that inspected my car told me how nice and clean it was - and what a beautiful car I have, and trust me, it's a very nice, well kept car!! ***$12,500*** ARE THEY SMOKING CRACK?? Never do business with this place - they are crooks!! Run away... as fast as you can! More