CarMax

Excellent experience. Everyone was polite and friendly. I felt relaxed and comfortable. Friendly sales easy to work with no pressure I would go back if needed to purchase Everyone was polite and friendly. I felt relaxed and comfortable. Friendly sales easy to work with no pressure I would go back if needed to purchase another vehicle. More

Everyone was polite and friendly. I felt very much at home, although the showroom was too xxxx cold and I had to wait outside. I felt very much at home, although the showroom was too xxxx cold and I had to wait outside. More

Experience was good. They brought the car from another location so we could drive it!!!!! They brought the car from another location so we could drive it!!!!! More

Friendly sales easy to work with no pressure I would go back if needed to purchase another vehicle back if needed to purchase another vehicle More

It was a pleasant experience. There were a couple of issues with vehicle and they took care of them. They also gave me a very nice loner vehicle. While the issues on the vehicle There were a couple of issues with vehicle and they took care of them. They also gave me a very nice loner vehicle. While the issues on the vehicle I got were being taken care of. More

I've always had a great experience with the carmax team. So muchso that I traded my car that Ibought here to the same store I bought my new vehicle from. Rob made the process super simple and was a pleasure So muchso that I traded my car that Ibought here to the same store I bought my new vehicle from. Rob made the process super simple and was a pleasure to work with More

I had an excellent buying experience, I found the car I wanted and every one was a pleasure to deal with. wanted and every one was a pleasure to deal with. More

The dealership was very clean, organized and helpful. They were also incredibly efficient and friendly. They were also incredibly efficient and friendly. More

Person to person dealing was excellent with Ken, Susan and Donna. The dealership is lacking in communication via phone call; calls were not readily returned. The service department failed to notice a vita and Donna. The dealership is lacking in communication via phone call; calls were not readily returned. The service department failed to notice a vital issue and an outside service business fixed it. Since the repair was in the 10 day warranty window, CarMax compensated us fairly quickly. More

The salesperson we dealt with was extremely unprofessional in his communication with us. Phone calls were often ended abruptly and I was therefore prevented from asking any follow up questions. unprofessional in his communication with us. Phone calls were often ended abruptly and I was therefore prevented from asking any follow up questions. His text messages looked like they were written by a middle schooler since they did not include any capitalization or punctuation. While I'm happy with my vehicle purchase, the whole process was a headache because of the salespersons poor communication skills. More