CarMax

We appreciated the very helpful service from the staff. They were knowledgeable and kept the process moving smoothly. Was delighted that the entire time spent completing the purchase was just about an hour They were knowledgeable and kept the process moving smoothly. Was delighted that the entire time spent completing the purchase was just about an hour. More

Bought truck using Navy Fed. I already had a loan with Navy Fed, so the bank wanted to cut CarMax a check for the balance after the trade. This was like asking CarMax to perform I already had a loan with Navy Fed, so the bank wanted to cut CarMax a check for the balance after the trade. This was like asking CarMax to perform Sumerian mathematics. The entire transaction took hours. The day before, I could not drive my new vehicle home because they had to have the bank draft. Which made zero sense because they had at least $10,000 in equity from my trade in their possession. Then, there was an agreement to replace tires, and I was going to replace the two on my dime to make a matching set. All I wanted was to increase the tire size by one size. Completely safe and logical since I now owned the vehicle and was paying the difference. Well, this was impossible because they had to follow the “rules.” Really? This is how you treat your customers that just bought a $55,000 used truck? Most traditional dealerships are slimy, but the trade-off is excellent customer service. Then, I was out of town and busy with work and tried to schedule a service appointment to replace the tires etc. well, the service department didn’t have a record of owing me the service as a condition of the sale. I had to send an image of the signed document. This adds to the aggravation. I work in process improvement and this this location is ripe for opportunity when it comes to listening to the voice of the customer. Most of my friends have used CarMax and had great experiences. Just very disappointed with mine. More

Very easy to work with. The upfront pricing makes the experience enjoyable. Unlike traditional dealerships, there are no traps buried in the fine print. The upfront pricing makes the experience enjoyable. Unlike traditional dealerships, there are no traps buried in the fine print. More

Clean, organized and friendly & attentive staff. Lots of cars to choose from and if they don’t have what you’re looking for at their location, they easily ship it in. Lots of cars to choose from and if they don’t have what you’re looking for at their location, they easily ship it in. More

Clean lot. No pressure. Once I found what I wanted, purchase was fast and easy No pressure. Once I found what I wanted, purchase was fast and easy More

Victoria was incredible through the whole process, she made the process easy and hassle free, excellent customer service for sure! made the process easy and hassle free, excellent customer service for sure! More

Great place friendly staff. Get us what we need sand gets us out fast. With what e want Get us what we need sand gets us out fast. With what e want More

We had our vehicle transferred in from another state and the Carmax team did a great job of making it as fast as possible. We were trying to get it in time for my son's birthday and they jumped through some the Carmax team did a great job of making it as fast as possible. We were trying to get it in time for my son's birthday and they jumped through some hoops to make it happen to where we could surprise him on his birthday! The purchase/financing process was very easy and all of the sales people we encountered were very nice and not pushy. More

Victoria was Amazing and made the process as streamline as possible. No pressure or "sales tactics". We felt very informed through the whole process and heard when we had questions. Would highly recommend as possible. No pressure or "sales tactics". We felt very informed through the whole process and heard when we had questions. Would highly recommend! More

Alex was so helpful throughout the entire process! ! My previous car was totaled from weather. I was so stressed about finding a new reliable car. Carmax helped me so much and I will continue shopping ! My previous car was totaled from weather. I was so stressed about finding a new reliable car. Carmax helped me so much and I will continue shopping there in the future. More