CarMax

I would have appreciated better personal contact and updates from CarMax on a car I brought in to look at. For two weeks all I received were several emails that the vehicle was in transit or inspection. updates from CarMax on a car I brought in to look at. For two weeks all I received were several emails that the vehicle was in transit or inspection. Would have been nice to receive a personal call. If a customer goes to the trouble to pay and bring in a car from a distance, the sales rep should know they are pretty serious about a purchase - unlike someone just walking in the door. I was disappointed. More

Very easy car buying decision and approval process. Only negative so far was the car detailing/cleaning. Only negative so far was the car detailing/cleaning. More

Staff very friendly and helpful it was very fast and easy to buy when it was all the paperwork was done to buy when it was all the paperwork was done More

Frank was extremely patient and kind when helping me look at vehicles and helping me purchase it. He answered all questions I had and left me feeling confident to buy at vehicles and helping me purchase it. He answered all questions I had and left me feeling confident to buy More

It was a good experience. Everybody was nice very helpful. I’m thankful. they had variety of cars and helped you look for the cards. You really wanted. My sales person was hel Everybody was nice very helpful. I’m thankful. they had variety of cars and helped you look for the cards. You really wanted. My sales person was helpful. I can’t be more appreciated for their help. More

I was shocked how easy and quick the process was. Great employees throughout the process. Everyone was so helpful Great employees throughout the process. Everyone was so helpful More

Josh was extremely helpful. Pleasant to deal with. I/we were there 3 days in a row. He always met us with a smile. This is our 3rd eco with Car max . Twice in Colorado and no Pleasant to deal with. I/we were there 3 days in a row. He always met us with a smile. This is our 3rd eco with Car max . Twice in Colorado and now here. We will be back More

My first experience with CarMax was in June when we purchased a 2025 Ram 1500 RHO to replace our 2010 Chevy Silverado. They gave us a very fair price for our Chevy and the price for the Ram was also ve purchased a 2025 Ram 1500 RHO to replace our 2010 Chevy Silverado. They gave us a very fair price for our Chevy and the price for the Ram was also very reasonable. The experience was great from start to finish. They literally took care of almost everything. We had to have the vehicle inspected since it was coming from out of state. They gave us all the paperwork and told us to bring it back with the paperwork from the inspection. We received our registration in the mail within two weeks. Garrett, our sales person and Anna, our finance person, were both fantastic. Jump ahead to late June. After an accident, my 2020 Audi A7 was totaled. It was still drivable but the repairs to the front end were estimated to be over $19,000. And that's without opening the hood! So, the CarMax website was the first place I checked for a replacement. I was absolutely shocked when my friend found my 2020 Audi's twin. Same year, same model, same color. Only difference is the interior color. Plus, about 14,000 less miles. Went online and started the shipping process. The car arrived early and after a short test drive, the paperwork was completed, the check written and we left CarMax in less than 3 hours. Worked with Garrett and Anna again. I can't recommend them and CarMax enough. They helped make the trauma of having to replace my car so much easier to deal with. Hopefully, we won't be looking for another vehicle any time soon, but I can say for certain, CarMax will be the first place we look. Easiest, most stress-free car buying experiences we've ever had and we've had a lot of different vehicles over the past 30+ years. More

I enjoyed working with the staff at the local Wichita office. However, I originally called the call center to start the buying process and told them I needed to wait until the next day to finalize my dec office. However, I originally called the call center to start the buying process and told them I needed to wait until the next day to finalize my decision and I told them I would be at work in the afternoon until midnight. Apparently the call center did not notate any of this bc I then got calls and texts from the local office asking to finish the process over the phone. I had to leave the building while at work bc i cannot take calls inside, in the sweltering heat and tell him I need to wait until tomorrow. The miscommunication was very frustrating and I would advise to ensure the call center staff make appropriate notes if the customer does NOT want to be called back. More

I had an excellent experience with this dealership. Andrew made it simple and he explained things clearly about the car and had it all cleaned and ready for me .. Andrew made it simple and he explained things clearly about the car and had it all cleaned and ready for me .. More