CarMax

It was a great experience, Byron. My sales rep was the best very easy process overall it was a great experience. My sales rep was the best very easy process overall it was a great experience. More

Carmax damaged the car during transport from another location and refused to cover any of the cost, which I understand is a corporate policy rather than a dealership policy but is a crap experience none location and refused to cover any of the cost, which I understand is a corporate policy rather than a dealership policy but is a crap experience nonetheless. Didn't help that they were trying to squeeze the guy next to me on his trade-in at that same moment for some minor thing on his car. When I then I needed to order parts for said repair, dealt with the service desk who forgot to actually order them, lost all previous notes on the situation, and left me with still more administrative hassle to sort it all out. With hindsight I should have just bought new. This 1 year used car saved me about $4.5k net after the repair vs new, which was not worth it given it's not a new car and it was a poor experience. Other issues, eg front cupholders were pretty nasty, I imagine they missed cleaning because they didn't bother opening that cover, washer fluid was empty, that sort of thing, minor stuff but still more reminders that Carmax as a whole does not take pride cars they sell. More

The salesman was fine, the dealership was fine, but somehow after a whatever hundred-point inspection, they missed the fact that the windshield washer system doesn't work. They'll fix it, but I can't somehow after a whatever hundred-point inspection, they missed the fact that the windshield washer system doesn't work. They'll fix it, but I can't even get them to look at it for a week. More

The only reason I give you one star here is because ZERO stars was not an option. Worst car buying experience in 40+ years of buying cars. The salesman was well aware from CarMax Mgmt how displeased I was. stars was not an option. Worst car buying experience in 40+ years of buying cars. The salesman was well aware from CarMax Mgmt how displeased I was. A week later, the salesman finally decides to call. What tactic does he go with? An apology? NO. He wants to argue with me. Deny conversations we had. Deny any and all wrong doing. Somehow this experience turned out to be MY fault, according to him. My family member needs a car now. I’ve decided on WHEN we will come back to CarMax. When xxxx freezes over. Where should I send the xxxxxxxx $150.00 worth of coupons Mgmt decided was a parting gift for my xxxxty experience? More

Car had alot more scratches then advertised noticed afterwords. Interior of car was well taken care of afterwords. Interior of car was well taken care of More

Made my second purchase from this store, actually traded in the car I bought from them 3 years ago. The set up is so easy, everything is upfront during the entire process. Communication is great with email in the car I bought from them 3 years ago. The set up is so easy, everything is upfront during the entire process. Communication is great with email and text messages. The pick up and delivery was all seamless, everyone in the store is friendly and helpful. I would definetly recommend CarMax to all my friends and family! More

This was such an amazingly simple experience I have ever had buying a car. Calvin communicated with me via text for an Express pick up and had a Lyft sent to bring me to the dealership at no charge. My car had buying a car. Calvin communicated with me via text for an Express pick up and had a Lyft sent to bring me to the dealership at no charge. My car was waiting at the front with a big yellow bow on it and my express pick up only took about 45 minutes TOTAL! More

The customer service was excellent and they took care of my question i would go to carmax again my question i would go to carmax again More

They paid for my taxi home. Everyone and everything, from online browsing to pick up tied with a bow, made the experience friendly and swift. Everyone and everything, from online browsing to pick up tied with a bow, made the experience friendly and swift. More

Bought a car with services needed to be done before driving it home. Never Finished driving it home. Never Finished More