CarMax

The only positive part of my car buying experience was the sales person. Carmax claims to have done an extensive vehicle inspection, and only after buying the car did I realize that there were additional the sales person. Carmax claims to have done an extensive vehicle inspection, and only after buying the car did I realize that there were additional findings beyond what was disclosed in the online listing. The car I purchased had the original tires on it, which had chunks missing from the sidewalls. Instead of being wiling to help get the issue resolved, the dealership insisted that I wait for the service manager to get back from vacation, and then bring the car in for inspection. Not only did that require me to wait beyond a week, it also required me to wait beyond the 10 day return period. Instead of calling me back to discuss ways to make it right, the dealership only called me back to harass me about a VIN inspection. I regret giving this place my money. I'll never buy a car or recommend Carmax to anyone. More

Excellent service! Omar F. Was great to work with coming out of the El Paso location. Omar F. Was great to work with coming out of the El Paso location. More

Nice n helpful I really recommend him got us a very nice car he sold us something we needed car he sold us something we needed More

Customer service was ten out of ten. Experience was fast and easy making it ten out of ten as well. Drove away in a new car with a great deal within four hours. Will recommend to anyone Experience was fast and easy making it ten out of ten as well. Drove away in a new car with a great deal within four hours. Will recommend to anyone buying a new car More

Very helpful and available, able to speak with and understand the process. Always patient and courteous as helping. understand the process. Always patient and courteous as helping. More

“I had an excellent experience with CarMax. The entire process was smooth, fast, and stress-free from beginning to end. Everyone was professional, friendly, and helpful, and they made sure all The entire process was smooth, fast, and stress-free from beginning to end. Everyone was professional, friendly, and helpful, and they made sure all of my questions were answered. The vehicle purchasing process was much quicker than I expected, and everything was explained clearly. More

Very friendly, very simplified. Everyone I dealt with worked hard to get me into the vehicle I wanted. Everyone I dealt with worked hard to get me into the vehicle I wanted. More

I the day to sign and pick up my vehicle, i was surprised with a $2045.00 fee that was unaccounted for by your dealership. It was a Saturday which meant my bank was closed. They advised either i pay up fro with a $2045.00 fee that was unaccounted for by your dealership. It was a Saturday which meant my bank was closed. They advised either i pay up front the surprise fee or have my bank re draft the form they submitted the day before. Since my bank was closed and the vehicle was a surprise mother's day gift for my wife, I had no choice but to pay the fee on the spot. I was offered a coffee gift card for the inconvenience. I went with CARMAX to avoid the shenanigans of the used car dealership(s) that you read about. But in the end, i got the vehicle and my wife was very happy with her surprise. One recommendation apart from removing surprise fees, if a customer pays to have the vehicle brought to the location of choice, that fee should be added to the bill of sale. More

Buyers beware of false advertisement, poor sales tactics and financing traps. 3 day term to refinance total car registration nightmare! and financing traps. 3 day term to refinance total car registration nightmare! More

Things went great up until my salesman left/got fired and the management never bothered to give my sale to another salesman or call me to let me know what was happening with the vehicle I intend to purchase. the management never bothered to give my sale to another salesman or call me to let me know what was happening with the vehicle I intend to purchase. Once I stepped in and went straight to the store manager things worked out. More