CarMax

This CarMax in Fremont is awesome. From the moment I pulled up and to not be swarmed by sales people was the greatest feeling. Definitely recommend. From the moment I pulled up and to not be swarmed by sales people was the greatest feeling. Definitely recommend. More

Bad service, I would never recommend carmax ,car sales man, messed up to many times on price man, messed up to many times on price More

Excellent staff - lots of cars to choose from - good car pricing - great value for on buying back our car pricing - great value for on buying back our car More

Friendly staff - lots to choose from - great price on trade in - very happy with everything trade in - very happy with everything More

My salesman, Fawad, was awesome and helpful. Great experience, and I’d recommend buying here! Great experience, and I’d recommend buying here! More

Exceptional Online Car Buying Experience from Start to Finish I recently purchased a vehicle from CarMax entirely through their online platform, and the entire experience exceeded my expectations. S Finish I recently purchased a vehicle from CarMax entirely through their online platform, and the entire experience exceeded my expectations. Smooth, transparent online shopping. The listing page provided all the information I needed to make an informed decision — vehicle history, detailed specs, and pricing, all clearly displayed. The online checkout process was straightforward and efficient. Great delivery service at a fair price. My vehicle was located in Southern California and needed to be transported to Northern California. CarMax's delivery fee was very reasonable — significantly lower than what I'd found on competing services. The car arrived in about a week, and they kept me informed at every step, so I always knew exactly where my vehicle was in the process. Convenient test drive setup. Once the car arrived and passed their quality check, I was invited to schedule a test drive. I booked the appointment and location right through the CarMax mobile app, which made it effortless. Efficient in-store purchase. On test drive day, the sales staff was knowledgeable, helpful, and professional. We decided to buy, and the entire process — from arrival to driving home in our new car — took about two hours. Outstanding service recovery. After getting home, we discovered the vehicle was missing the tow hitch that had been listed in its specifications — something we specifically need for our bike rack. When I contacted CarMax, they promptly asked me to bring the car in for verification. Once confirmed, they quickly agreed to cover the full cost of the tow hitch installation. I then scheduled the work at a local service center myself, and the entire repair was completed at zero cost to me. From the first click online to the final service visit, CarMax's team was professional, efficient, and genuinely invested in solving the one issue that came up. It was a genuinely great sales and service experience, and I'd recommend them to anyone considering buying a car online. More

BEWARE! The advertised features on the car were not correct. It says the car had Apple Car Play and Lane Departure warning but it didn’t. I found out after t The advertised features on the car were not correct. It says the car had Apple Car Play and Lane Departure warning but it didn’t. I found out after the fact. I did not have enough time to check out everything because they only give you 20 minutes for a test drive. I called about these missing features but no manager ever called me back until the 6th day! I will only change this rating if they resolve all of these issues! More

Happy with my purchase. The car was as clean as described. As expected, the process was transparent, with no markups. They had a policy that didn't allow me to test-drive th The car was as clean as described. As expected, the process was transparent, with no markups. They had a policy that didn't allow me to test-drive the car with my Canadian driver's license, even though I had been told during my call before the appointment that there would be no issue. LeKesha was my sales consultant, and she did an amazing job. She patiently spent a lot of time helping me complete my purchase on the same day as my appointment. More

It was a very pleasant buying experience. Nic did a nice job. I walked out happy about the purchase. Nic did a nice job. I walked out happy about the purchase. More