CarMax

Great deal on my vehicle and the sales person was great & answered any questions that I had. answered any questions that I had. More

Unfortunately my experience was not the best. Even after leaving the dealership. I ordered a car from out of state to be shipped to Reno. I was getting text updates about the vehicle’s status. I Even after leaving the dealership. I ordered a car from out of state to be shipped to Reno. I was getting text updates about the vehicle’s status. I got a text when it arrived at the Reno store, when it was going through each of its inspections and when the vehicle was ready for me to test drive. The text I received said “the vehicle is ready to test drive and someone will contact you shortly”. 24 hours went by and I hadn’t heard anything so I called to schedule it. I’m assuming I talked to a call center person and they said that the vehicle was ready to test drive and they could get me scheduled. Got me scheduled for a few hours later that same day. I got there and it was starting off easy-ish. I got in to test drive and could instantly tell the car hadn’t been cleaned on the inside. I also noticed the tire pressure light was on. When I got back from the test drive I mentioned this to the seller and he kinda cut me off in the way like he knew what I was going to say about the tire pressure light and continued to say it was probably due to the elevation change and they will get it looked at, and the car cleaned and then they’d send me on my way. Well ended up that there was a leak in one of the tires and they had to look at it before letting me drive off the lot. Fair enough. They tell me that if it’s something like a nail they can get it patched up and to me by tomorrow(Friday) if not, it’s probably a bigger issue and may require them to replace all 4 tires due to the vehicle being AWD. They said if that were the case, I probably wouldn’t hear from them until Monday or Tuesday. Didn’t hear anything from them until Tuesday and surprise surprise they just patched the tire. Why it took 5 days is beyond me. Other appointments or not, I just purchased a vehicle for 1 and 2, it would take no more than an hour of labor to do. So I waited 5 days to get my new vehicle, not for new tires, but for a patch, that I could’ve done myself. I was upset. Still upset. This was my very first vehicle I’ve purchased that didn’t cost $5k off Craigslist. Completely ruined my first experience and took the excitement out of buying a new car. Didn’t even offer to take a picture of me with the bow with my car. Anyway, I get in it to leave and noticed nothing inside has been cleaned. I can confirm that because the half drank water bottle that the carmax employee gave me, that I left in the car from the test drive, was still in the vehicle. Stains on the seats that I know will come off are still visible. One of the rims of the vehicle is covered in red dirt dust. I wouldn’t have driven anywhere for that to happen. They put the absolute cheapest floor mats possible. Put windshield wipers that don’t even fit my windshield. Literally the whole blade doesn’t touch the windshield so when it rained yesterday and I was driving my view was obstructed. Just absolute lack of professionalism for a vehicle that’s going to cost me $40k. I’m sure I’m writing this review for nothing. No one will contact me about this. Because clearly no one cares at this location. It sucks this was my experience. It sucks I have to share my experience with everyone that asks about my new car. Just all around disappointing More

The dealership was clean and professional looking. We were greeted as soon as we walked in the door. Joe Martinez helped us with our purchase, return and exchange. He went above and beyond. Joe is a d We were greeted as soon as we walked in the door. Joe Martinez helped us with our purchase, return and exchange. He went above and beyond. Joe is a definite asset to CarMax- Reno! All the staff we encountered were friendly, knowledgeable and professional. More

Really went out of their way to make everything go smoothly. There were some issues that were not their fault, and they way beyond what I expected to make everything right. I would absolutely buy fro smoothly. There were some issues that were not their fault, and they way beyond what I expected to make everything right. I would absolutely buy from them again. More

very pleasant people, easy to work with, worked with me on getting the right car on getting the right car More

My experience with CarMax was so easy. I traded in a vehicle which they gave me a great price for and my shopping experience for my new car was pain free. I never felt pressured and I knew I traded in a vehicle which they gave me a great price for and my shopping experience for my new car was pain free. I never felt pressured and I knew if I had any questions someone was there to help. They have a huge variety of cars to choose from. My overall experience was wonderful and I would recommend them to anyone looking to buy a new car. More

The people seemed very confused when we were working out the final details. We were left sitting at the table w/o the salesman several times while a few of them seemed to be in a huddle discussing our deal. the final details. We were left sitting at the table w/o the salesman several times while a few of them seemed to be in a huddle discussing our deal. It felt like they were being sneaky because no new info was brought back to the table. And when we approached them, they quickly escorted us back to the table saying they would be with us shortly. More

Everything went very well. Paul Alvarez was amazing and very helpful! The other service associates were great too. Paul Alvarez was amazing and very helpful! The other service associates were great too. More

This was my first experience with CarMax and I delightfully surprised. I knew what I wanted, and had researched my local lot before hand, but still the CarMax experience was very smooth and easy. delightfully surprised. I knew what I wanted, and had researched my local lot before hand, but still the CarMax experience was very smooth and easy. Tip of my hat to Trip Tobin at the Reno lot - it was an enjoyable experience. More

Had a wonderful and seamless experience at this dealer. Paul was very helpful through the whole process and took time to follow up after the purchase. Overall recommend Paul was very helpful through the whole process and took time to follow up after the purchase. Overall recommend More