CarMax
Reno, NV
97 Reviews of CarMax
CarMax made the process super easy for me. I test drove the vehicle I wanted, signed all the relevant paperwork, and walked out with my new car in around 2 hours. Will Hedrick was all business I test drove the vehicle I wanted, signed all the relevant paperwork, and walked out with my new car in around 2 hours. Will Hedrick was all business and helped me get through the process as quickly as possible. More
No pressure to buy car. Both showrooms were prompt at appointments. Not sure why tires were not quality checklist item but when I brought to attention after test drive, qui Both showrooms were prompt at appointments. Not sure why tires were not quality checklist item but when I brought to attention after test drive, quickly agreed to replace tires before purchasing More
The car smelled like grease inside. Both air filter and cabin filter were dirty is the how Carmax cars are never again buying a vehicle at Carmax Both air filter and cabin filter were dirty is the how Carmax cars are never again buying a vehicle at Carmax More
Sales staff was helpful in locating what I believe is a good fit. Our vehicle 2017 Nissan Titan did come with a couple of issues: 1) Hood air supports were weak and allowed hood to close on its own. 2) good fit. Our vehicle 2017 Nissan Titan did come with a couple of issues: 1) Hood air supports were weak and allowed hood to close on its own. 2) missing cup holders and small plastic pieces in center console. 3) Engine check light developed in first week. Service center is slow to order and install parts, they do not answer phones, offering only call back. Scheduling service is therefore extended. This has the effect of limiting resolutions on 30-day warranty. This makes me uncomfortable with the Dealer! I am relying on this vehicle and on the Dealer's service center to completely resolve the issues, especially the check engine issue. . More

