CarMax

I think the service was great and I'm enjoying the vehicle. The representative was friendly and knowledgeable. vehicle. The representative was friendly and knowledgeable. More

Made it easy and fast. Quickest most pleasant experience getting a car. Would highly recommend to the next person. Quickest most pleasant experience getting a car. Would highly recommend to the next person. More

Sales staff was helpful in locating what I believe is a good fit. Our vehicle 2017 Nissan Titan did come with a couple of issues: 1) Hood air supports were weak and allowed hood to close on its own. 2) good fit. Our vehicle 2017 Nissan Titan did come with a couple of issues: 1) Hood air supports were weak and allowed hood to close on its own. 2) missing cup holders and small plastic pieces in center console. 3) Engine check light developed in first week. Service center is slow to order and install parts, they do not answer phones, offering only call back. Scheduling service is therefore extended. This has the effect of limiting resolutions on 30-day warranty. This makes me uncomfortable with the Dealer! I am relying on this vehicle and on the Dealer's service center to completely resolve the issues, especially the check engine issue. . More

It was shocking how quick and easy the process was. Including trade in and new purchase, and I had my 8 year old son with me! Great service and easy process. Including trade in and new purchase, and I had my 8 year old son with me! Great service and easy process. More

Mr. Colin our sales person was great and we love the no haggling..at Carmax haggling..at Carmax More

Good experience overall. I was able to test drive alone any vehicle I was looking at. I was able to test drive alone any vehicle I was looking at. More

Had a minor problem and they were quick to take care of it. Very nice support staff. it. Very nice support staff. More

very professional and easy to work with. They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional questions I had. The service dept was exceptionally courteous and handled my concerns with a very positive attitude. More

We were allowed to browse the parking lot without harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I have ever experienced up to this point and I have bought a lot of vehicles in my lifetime! We were offered a higher trade-in value than expected to our great surprise to the extent that I broke out in tears. It somewhat bewildered our agent but after explaining the difficult circumstances we had been going thru lately he seemed to understand. He was very kind. Thank you for the no pressure zone and willingness to answer all our questions. We were treated with professional courtesy and kindness and everyone seemed happy to work there which was refreshing. Thank you for a great experience. I would recommend CarMax to anyone I know buying a car. More

Easy. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. More