CarMax

We had a great experience with Carmax. The car we got was solid and our dealer Win did an excellent job closing the deal. He went all out to make the closing process comfortable. I would h The car we got was solid and our dealer Win did an excellent job closing the deal. He went all out to make the closing process comfortable. I would highly recommend Win and his team. More

Lots of inventory. .no high pressure sales people..Process wasn't too long. Happy with my car.. .no high pressure sales people..Process wasn't too long. Happy with my car.. More

straight forware experience, good trade in (on a car I previously bought at carmax), great salesperson previously bought at carmax), great salesperson More

Great service and reliable cars. Carmax in Reno is really an awesome place to get a car Carmax in Reno is really an awesome place to get a car More

Service department employees are friendly and they said my appointment would take an hour and I was done like they said. They are already called me to set up appointment for the actual work to be done. I a my appointment would take an hour and I was done like they said. They are already called me to set up appointment for the actual work to be done. I am impressed with their service department. More

Excellent customer service from both the Sales Department and Service Department. The only concern I have is upon registering with Hyundai Owners. I discovered two open recalls for the Hyundai we purchased. and Service Department. The only concern I have is upon registering with Hyundai Owners. I discovered two open recalls for the Hyundai we purchased. We were told at CarMax there were none. I will be having the recalls taken care of at a Hyundai dealer (as directed). Very pleased with the vehicle and plan on buying another in the future at CarMax More

Quite pleased with the dealership. They were always on top of anything arising and taking car of it even before I might notice. I was at the end of the process very happy with the re They were always on top of anything arising and taking car of it even before I might notice. I was at the end of the process very happy with the result. More

The process was organized and thorough. My agent was knowledgeable about the industry. Really enjoyed him. My agent was knowledgeable about the industry. Really enjoyed him. More

It was probably the best car buying experience I’ve ever had. It was nice at closing not having surprise add ons like paint protection, GPS or special air in the tires that other dealers tack on adding tho had. It was nice at closing not having surprise add ons like paint protection, GPS or special air in the tires that other dealers tack on adding thousands of dollars. Will definitely return again for my next car. More

Finding a car online was easy. The dealership employees were very welcoming. Everyone made sure we were being helped. A 3 star rating is due to the lack of communication between th The dealership employees were very welcoming. Everyone made sure we were being helped. A 3 star rating is due to the lack of communication between the departments and the express check out wasn't express at all. Because the vehicle had to be delivered from out of state, I wanted to test drive it. This appeared to be a surprise to the person in express check out. Having received a call the night before, I was given the option to receive paperwork to sign. When showing up to the dealership I was pressured into signing electronically. However, the screen to read, initial, and sign had a blank stripe and I was unable to read the contract and the contract had to be done on paper. So the contract was signed the original way I had requested I had been assured the night before the paperwork would be ready at checkout and I'd be able to test drive the vehicle. Including the test drive we were at the dealership for 2 1/2 hours. It wasn't ideal nor what I'd consider express. I'd still recommend CarMax yet I'd warn them of the issues I faced. More