CarMax

It took too long to get the truck. It was filthy under the mats.. there was no reason why it took an hour and a half to pick up a vehicle when they knew we were coming. And after they It was filthy under the mats.. there was no reason why it took an hour and a half to pick up a vehicle when they knew we were coming. And after they brought it out, the two sales people went out there to continue cleaning it while we were sitting there watching. Nevertheless, it was a Shoddy job. The appointment was made, the vehicle should have been ready or at least almost ready. No reason to wait for over an hour. More

I wanted the vehicle transferred to the Newark, DE location because it is going to be registered in Delaware. I was told it would take about a week to transfer it. The salesman convinced my wife to bu location because it is going to be registered in Delaware. I was told it would take about a week to transfer it. The salesman convinced my wife to buy it at King of Prussia by promising, with the advice of the business office, that we would get a check for $204 in the paperwork that we would receive to register it in Delaware. The paperwork arrived, but no check. It had been registered in Pa. The cost of Pa registration was $204. The cost to register it in Delaware is $1500! Which I could have included in the loan, but now I have to pay it out of pocket. More

The crew was polite and friendly. They took me through the process patiently. They answered my questions frankly. They took me through the process patiently. They answered my questions frankly. More

Loved working with Liz . She was calm and chill and helpful and got the job done without any pressure or hype. Loved this experience . She was calm and chill and helpful and got the job done without any pressure or hype. Loved this experience . More

The entire experience was great! The service was better than I expected as a first time customer. The service was better than I expected as a first time customer. More

Everyone at the dealership was very friendly and easy going. Never felt pressured at all. The experience was fairly smooth and very simple. The no haggle and generous trade in offer made it so much less going. Never felt pressured at all. The experience was fairly smooth and very simple. The no haggle and generous trade in offer made it so much less stressful than going to a regular dealership. Only complaint is that the point of contact and automated updates conflicted at times. The day I picked it up, I was first told it was ready for a test drive, then told it wouldn’t be ready for a few days because of title transfer (car came from out of state), then told it was ready again. So a little confusing. But overall very pleased. More

The car had issues that should have been caught during their initial inspection plus other undisclosed imperfections. The service took too long to be performed and the communication throughout the repai their initial inspection plus other undisclosed imperfections. The service took too long to be performed and the communication throughout the repair process could have been better. More

The sales person did not know what he was talking about. I called you one 800 number talk to a really nice person and we are looking through cars. I did not get the car I want by the time I got down to the I called you one 800 number talk to a really nice person and we are looking through cars. I did not get the car I want by the time I got down to the dealership to take a look at the cars. Loan paper was already drawn up and you already signed me up for the car I have now they also tried selling me a car with dry rotted tires and they said it passed the 127 point inspection, but in Pennsylvania dry rotted tires in the tread and side wall will not pass inspection overall experience very disappointing. I heard good things about you guys and I was very disappointed. More

Dealer damaged the car and still waiting on repair. They were non-responsive leading up and after; nothing like chasing someone to give them your money. However, Gus is great! Clearly you have to have They were non-responsive leading up and after; nothing like chasing someone to give them your money. However, Gus is great! Clearly you have to have a single point of contact. Hoping I get that repair that’s pending sometime soon! More

My experience was pretty good only reason I didn’t give it a five star is because my brakes are squeaking and I think the vehicle needs brakes. It’s not a good look buying a new car and the brakes are sque it a five star is because my brakes are squeaking and I think the vehicle needs brakes. It’s not a good look buying a new car and the brakes are squeaking 🤷🏽‍♂️ More