CarMax

The entire experience was great! The service was better than I expected as a first time customer. The service was better than I expected as a first time customer. More

Everyone at the dealership was very friendly and easy going. Never felt pressured at all. The experience was fairly smooth and very simple. The no haggle and generous trade in offer made it so much less going. Never felt pressured at all. The experience was fairly smooth and very simple. The no haggle and generous trade in offer made it so much less stressful than going to a regular dealership. Only complaint is that the point of contact and automated updates conflicted at times. The day I picked it up, I was first told it was ready for a test drive, then told it wouldn’t be ready for a few days because of title transfer (car came from out of state), then told it was ready again. So a little confusing. But overall very pleased. More

The car had issues that should have been caught during their initial inspection plus other undisclosed imperfections. The service took too long to be performed and the communication throughout the repai their initial inspection plus other undisclosed imperfections. The service took too long to be performed and the communication throughout the repair process could have been better. More

The sales person did not know what he was talking about. I called you one 800 number talk to a really nice person and we are looking through cars. I did not get the car I want by the time I got down to the I called you one 800 number talk to a really nice person and we are looking through cars. I did not get the car I want by the time I got down to the dealership to take a look at the cars. Loan paper was already drawn up and you already signed me up for the car I have now they also tried selling me a car with dry rotted tires and they said it passed the 127 point inspection, but in Pennsylvania dry rotted tires in the tread and side wall will not pass inspection overall experience very disappointing. I heard good things about you guys and I was very disappointed. More

Dealer damaged the car and still waiting on repair. They were non-responsive leading up and after; nothing like chasing someone to give them your money. However, Gus is great! Clearly you have to have They were non-responsive leading up and after; nothing like chasing someone to give them your money. However, Gus is great! Clearly you have to have a single point of contact. Hoping I get that repair that’s pending sometime soon! More

My experience was pretty good only reason I didn’t give it a five star is because my brakes are squeaking and I think the vehicle needs brakes. It’s not a good look buying a new car and the brakes are sque it a five star is because my brakes are squeaking and I think the vehicle needs brakes. It’s not a good look buying a new car and the brakes are squeaking 🤷🏽‍♂️ More

The dealership was absolutely fine. I don’t remember the sales person’s name, but he was perfectly fine. What was NOT fine was the process. The coordination between the centralized c I don’t remember the sales person’s name, but he was perfectly fine. What was NOT fine was the process. The coordination between the centralized corporate division and the actual dealerships is quite poor. Turns out, our preapproval expired before we got to the dealership. No one from corporate Carmax called to refresh it. We got to the dealership and had to do it again…….UNACCEPTABLE. The first time we were approved with Santander and at a lower rate. But when we got to the dealership, Santander would not again (even though nothing had changed). It almost turned out to be a very embarrassing situation, which you should not want. More

The process of buying a car at CarMax was very easy and smooth. Our salesman was very kind and answered all of our questions. smooth. Our salesman was very kind and answered all of our questions. More

I did not buy from this dealer. I bought from Mini at Mt. Laurel, New Jersey I bought from Mini at Mt. Laurel, New Jersey More