CarMax

From the beginning there was clear communication about the car and about the purchase process. Colby was helpful and knowledgeable. The actual signing and delivery of the car was painless unlike at other the car and about the purchase process. Colby was helpful and knowledgeable. The actual signing and delivery of the car was painless unlike at other dealerships I’ve bought from in the past. I would not hesitate to buy a car here again. More

Donald Strong is excellent! I have been in HR for many years and true customer service excellence is very rare. Donald definitely has the gene!! I hope CarMax values him. He wen I have been in HR for many years and true customer service excellence is very rare. Donald definitely has the gene!! I hope CarMax values him. He went the extra mile every step of the way and I am very satisfied with my experience. Thank you SO MUCH Donald! More

I would actually rate the experience a 4. 5. Donald was great as the salesperson. The process was a little more lengthy as the information I filled out was not in the system adding time to c 5. Donald was great as the salesperson. The process was a little more lengthy as the information I filled out was not in the system adding time to complete the sale. CARMAX in general - solid system and search options. The car 20021 BMW X5 listed with 21k miles showed up with 24k miles. Pablo quickly refunded my transfer fee. Solid customer service. Additionally, a similar BMW listed with CARMAX was $1k less than mine and they matched the price. My vehicle had a flaw that CARMAX is fixing at no cost to me. More solid customer service. More

Fast and easy. All team members involved were quick to help and had answers to all our questions. I would without a doubt recommend to others. All team members involved were quick to help and had answers to all our questions. I would without a doubt recommend to others. More

With a scheduled appointment for a car we had delivered, it took 4.5 hours to complete the transaction. The manager on duty, Justin, was completely inefficient and unhelpful in every way. Carmax did follow it took 4.5 hours to complete the transaction. The manager on duty, Justin, was completely inefficient and unhelpful in every way. Carmax did follow up afterwards and was “good” at reading my complaint back to me to show that they were “listening” to my concern and refunded the $200 delivery fee, but an explanation as to why it happened would have been more appreciated. More

I so enjoyed working with CarMax. The process was very easy. I would recommend CarMax to anyone looking to make a purchase. The process was very easy. I would recommend CarMax to anyone looking to make a purchase. More

The transaction went very smoothly. If and when I make another automobile purchase, I will definitely check out CarMax. I would recommend CarMax very highly. If and when I make another automobile purchase, I will definitely check out CarMax. I would recommend CarMax very highly. More

They said that the truck would be delivered to Pensacola from mobile however never showed up will not return from mobile however never showed up will not return More