CarMax

The staff at this dealership went above and beyond with so much patience as I purchased a car for my son from out of state. It was a learning curve for all of us and they went the extra mile to get all the so much patience as I purchased a car for my son from out of state. It was a learning curve for all of us and they went the extra mile to get all the right answers and make it happen! Anthony the store manager was the best and I can’t say enough good things about them. I love CarMax and this dealership proves me right! More

First visit car wasn't ready when told it would be. They even contacted me to make the appointment to come see it. Then bought car and one key fab was broken. Was told to get it fixed and email them th They even contacted me to make the appointment to come see it. Then bought car and one key fab was broken. Was told to get it fixed and email them the receipt to get it covered. 2 emails later and no one has answered me back ...which is unfortunate because we do like the car and i liked the online process of finding a car but customer service is severely lacking. More

The dealership itself was wonderful. The service department and call center is another. It is almost as if once the vehicle has been purchased the customer service goes down. The service department and call center is another. It is almost as if once the vehicle has been purchased the customer service goes down. More

Very helpful and courteous. My representative Jeff was polite and non evasive. This is my 5th car in 20 years from Carmax. The last experience not great but Waterbury store cha My representative Jeff was polite and non evasive. This is my 5th car in 20 years from Carmax. The last experience not great but Waterbury store changed that opinion. Great job, all around! More

3rd car I've bot in the past year from this branch--they're great. branch--they're great. More

I was not hard to complete the transaction, I knew exactly what I wanted. I had selected it online. The pictures represent the condition of the vehicle. I put in my information before arriving and exactly what I wanted. I had selected it online. The pictures represent the condition of the vehicle. I put in my information before arriving and once at the dealership, the transaction lasted about 45 mins to one hour and we were driving away in our new car. More

Sam was great, and with all the pre approval and paperwork I was in and out with my new car in less than an hour and a half (with the year drive!). I didn’t want to go through the song and dance wit paperwork I was in and out with my new car in less than an hour and a half (with the year drive!). I didn’t want to go through the song and dance with a typical dealership, upfront costs and clear billing. More

I went into carmax stressed and not sure what my options were going to be. But after talking with Michael.C he provided the best customer service ever and made the process so smooth. Thanks to him I was abl were going to be. But after talking with Michael.C he provided the best customer service ever and made the process so smooth. Thanks to him I was able to leave with a car. He made sure to answer all questions I had. created a nice calm environment and you don’t feel pressured about anything. More

Catherine Fuentes was amazing. Never been more comfortable at a dealership! She made the whole process fun! Never been more comfortable at a dealership! She made the whole process fun! More

Our salesman was fantastic as was the car we bought! We have zero regrets going there and will happily go again We have zero regrets going there and will happily go again More