CarMax

Vehicle had undisclosed damage dents, damaged wheels and pain chips with pain damage. Was not cleaned upon delivery, had to remove last owners items, window stickers for toll tags. Office took forever even pain chips with pain damage. Was not cleaned upon delivery, had to remove last owners items, window stickers for toll tags. Office took forever even tho all needed information was provided hours before. Vehicle was filled with incorrect fuel causing check engine light and vehicle to go into limp mode. Had to drain the fuel tank and refill with correct fuel. More

I had an outstanding experience purchasing my Tesla thanks to Trevaun Miller at Carmax. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right fi thanks to Trevaun Miller at Carmax. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right fit rather than just making a sale. Although I already knew exactly what I wanted, he still took the time to walk me through every feature, answered all my questions clearly, and made the entire process smooth and stress-free. What really stood out was his professionalism and attention to detail—everything was handled efficiently, and I never felt pressured at any point. Buying a car can sometimes feel overwhelming, but this experience was the exact opposite. If you’re considering buying a vehicle, I highly recommend working with Tervaun Miller at Carmax. Excellent service, great communication, and a truly enjoyable buying experience. More

The process of buying my car and trading in my old one was very smooth. The sales consultant, Hanzela, was very knowledgeable and intuitive. He anticipated my questions and offered information about the was very smooth. The sales consultant, Hanzela, was very knowledgeable and intuitive. He anticipated my questions and offered information about the car, the trade in, and the entire buying process almost before I could think of the questions. The paperwork process can be overwhelming but Management Assistant, Judith, helped me through it in a calm, professional manner. It was a delight to have her take my picture beside the second car I've purchased from Carmax! More

The process was easy and smoothe. I did everything online and had great communication with our sales rep. I did everything online and had great communication with our sales rep. More

Competent, attentive staff in a clean and professional setting. Trade-in process was smooth, though it could have been quicker (there was a slight delay due to a particular with my order). Offer was withi setting. Trade-in process was smooth, though it could have been quicker (there was a slight delay due to a particular with my order). Offer was within reason. Purchase was likewise smooth enough, though with some delay that was out of the dealer's control. More

It was ultimately a great experience. Our salesman Craig was fantastic and the dealership took good care of us. Our salesman Craig was fantastic and the dealership took good care of us. More

It was great and enjoyed the process. Yall did a great job and thank you Yall did a great job and thank you More

Overall experience was very positive. Staff was attentive, friendly, and accommodating. Purchased a vehicle and drove it home. Staff was attentive, friendly, and accommodating. Purchased a vehicle and drove it home. More

Josiah Lewis was awesome ! the dealership was great . I wish the car would have everything you need in it but it will be ok . Just sad they won't fixed it and take the loss to h the dealership was great . I wish the car would have everything you need in it but it will be ok . Just sad they won't fixed it and take the loss to help the person buy the car and feel better about a use car . So for me I will buy a new car next time not a used car or I will make sure everything there. More

James the sales manager was fantastic to work with bad thing worked with multiple different salespeople truck wasn't ready when it was supposed to be parts are missing off the bed of the truck the 125 Poi thing worked with multiple different salespeople truck wasn't ready when it was supposed to be parts are missing off the bed of the truck the 125 Point check I believe was not done in a deep clean any interior I believe was not done but again James the sales manager was fantastic and he's doing all he can for me I think it's unfair for him I believe the sales people that sold me a truck or I was in contact with should be helping me More