CarMax

I hoped that dealing with a national brand used car dealer would be different than dealing with the skeezy small used car lots. Alas, it is not so. Carmax is just another skeezy dealer. They sold me a dealer would be different than dealing with the skeezy small used car lots. Alas, it is not so. Carmax is just another skeezy dealer. They sold me a truck with a generic key that will not operate some features. I called and asked them if they could remedy the situation and they said no. Then my mechanic found a sheared off front axle bolt that was obviously not repaired. All in all not really better than any cut rate used car lot. Disappointed! More

It was a great experience overall. Everyone was pleasant to deal with and very helpful. Everyone was pleasant to deal with and very helpful. More

Overall great experience. The ability to search cars, get notifications, setup the transport and purchase was very easy! The staff were incredibly knowledgeable and friendly The ability to search cars, get notifications, setup the transport and purchase was very easy! The staff were incredibly knowledgeable and friendly, very prepared with the paperwork, etc. More

Overall good experience. I liked the ability to search on the exact car I wanted with alerts and no haggling. I ordered my car from another state, and it came in about 10 day I liked the ability to search on the exact car I wanted with alerts and no haggling. I ordered my car from another state, and it came in about 10 days. The one frustrating part of the experience was that every time I visited my local CarMax which was about four times (and a couple of phone calls), I had to deal with a new person who was not up to speed on what happened the last time I was in, so one step forward and two steps back to get back to where I left off. I understand that this is part of the way CarMax works, so just be prepared you won't always have the same person or even be able to get them on the phone. However, everyone was professional, nice and eager to help. One other slightly frustrating part was that financing outside of CarMax was a little bumpy in the paperwork. Don't let that deter you, it was definitely worth the research and a little extra time. I am thrilled with my purchase and after considering and dealing with a different auto dealer in the same search, CarMax won out. More

Cortez, Ian, and the rest of the gang were fantastic. My first time working with CarMax, and I loved the transaction. The car was perfect for us. When we hit a snag, that is the real test of a dealership My first time working with CarMax, and I loved the transaction. The car was perfect for us. When we hit a snag, that is the real test of a dealership, and Cortez really passed the test. More

I was stressed about buying a new car. But when I got to Carmax, it went away. I was happy to shop at my convenience and time. And they were available when I had questions. But when I got to Carmax, it went away. I was happy to shop at my convenience and time. And they were available when I had questions. More

This was my first time working with CarMax. I was so happy with the experience of my trade-in and purchase of my car. I was so happy with the experience of my trade-in and purchase of my car. More

Staff were very helpful. I really like that the staff work together rather than compete against each other. The car I purchased needed a part and we've been contacted to le I really like that the staff work together rather than compete against each other. The car I purchased needed a part and we've been contacted to let us know the part is in and have scheduled a time to have it installed. The staff worked hard to find a car that fit our needs. More

I don't remember the name of the sales person who helped us. He seemed to be someone just learning the system. He wasn't afraid to ask for help. One the whole we found the process efficient and the peopl us. He seemed to be someone just learning the system. He wasn't afraid to ask for help. One the whole we found the process efficient and the people friendly. We liked that we didn't have to dicker about the price of the vehicle. More

The entire staff is engaging, friendly, knowledgeable and polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed and resolved ALL my concerns. I have recommended the Santa Fe, NM store to friends and family. I personally spoke to the manager expressing my utmost respect for the superb staff. More