CarMax

The entire staff is engaging, friendly, knowledgeable and polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed and resolved ALL my concerns. I have recommended the Santa Fe, NM store to friends and family. I personally spoke to the manager expressing my utmost respect for the superb staff. More

Answered all my questions, made my purchase easy to complete. Truck was clean and maintenance was completed complete. Truck was clean and maintenance was completed More

Scheduling and performing a test drive was easy, staff was friendly and helpful and the buying process was also super easy and fast. was friendly and helpful and the buying process was also super easy and fast. More

Great experience, easy fast ,great team unfortunately, they forgot to check my vehicles fluids before I took possession of the vehicle. they forgot to check my vehicles fluids before I took possession of the vehicle. More

Test drive was rushed, some vehicle damage was not disclosed before shipping and brakes started squeaking before we even used half a tank of gas. I seriously question their inspection process. Our sal disclosed before shipping and brakes started squeaking before we even used half a tank of gas. I seriously question their inspection process. Our salesperson had no idea what he was doing and I haven’t even been able to get them to confirm my title was transferred after multiple emails and phone calls. More

When I test drove the vehicle the employee who rode with me told me that “B” gear stood for battery and to use B when the car is low on fuel. That is incorrect. B mode stands for “braking” and that is what me told me that “B” gear stood for battery and to use B when the car is low on fuel. That is incorrect. B mode stands for “braking” and that is what you should use when driving in icy/ snowy conditions. That would have been helpful to know a few days ago when I was sliding all over the road driving in the snow trying to figure how to shift into low gear. Of course there was no owners manual included for some reason and I trusted that the Carmax employee knew what he was talking about. Turns out he was blatantly misinformed and was simply spreading lies. The 2015 Toyota Prius 4 is supposed to have heated front seats and power adjustable seats. The Carmax listing clearly stated heated front seats under features and specs. This vehicle does not have heated seats and the seat adjusters are manual levers. I was overcharged for features that the vehicle doesn’t even have. Selling a vehicle without the owners manual seems unprofessional as well. I’ve only had the car for a few weeks but I’m disappointed finding out that it’s missing features that I was told were available. Because of these issues I have to lower my overall experience to just average. More

Sergio and everyone on the staff that helped me through this journey were amazing. They were all so kind, knowledgeable and made me feel comfortable and confident. Thank you Santa Fe CARMAX! this journey were amazing. They were all so kind, knowledgeable and made me feel comfortable and confident. Thank you Santa Fe CARMAX! More

The young woman who I dealt with was professional and efficient! Highly recommend Santa Fe dealership. efficient! Highly recommend Santa Fe dealership. More

Picked up jeep only for there to be an issue and had to turn right back to be fixed. I picked up jeep 8days later only to find another problem with the jeep; called carmax and they couldn’t get my jeep in turn right back to be fixed. I picked up jeep 8days later only to find another problem with the jeep; called carmax and they couldn’t get my jeep in till December 17th which would have bin fine if another issue hadn’t arise. My engine light is also now and when I called to inform Santa Fe carmax I was told my Omar “my mechanic just left what is it you want me to do” More

CarMax Santa Fe was clean, staff was attentive and helpful. The vehicle I was interested in was thoroughly cleaned and inspected. It was ready for me to look over and test drive. I received a fair off helpful. The vehicle I was interested in was thoroughly cleaned and inspected. It was ready for me to look over and test drive. I received a fair offer for my trade in vehicle. The transaction was simple and straightforward. This is the fourth vehicle I have purchased from CarMax and I have been completely happy with each one More