CarMax

I only gave 3 stars because of the customer service received from everyone I interacted with there but especially the sales consultant Ken Comena and the person I spoke to on the phone about my service received from everyone I interacted with there but especially the sales consultant Ken Comena and the person I spoke to on the phone about my service the first time whos first name is princess. I was already informed by Ken about a few things I'd have to come back to get done but there are things I didnt notice on my first test drive that I spoke with another mechanic about after purchase that we agreed should have been caught by the shop once vehicle arrived at that location. I've brought the vehicle up there twice already and wasn't able to really get anything done. I have another appointment on the 31st and I am hoping this time when I leave there I won't have to bring it back another time. It seems the vehicle was never really checked out thoroughly when it arrived there. I don't know how much of the vehicle is supposed to be inspected but even the washer fluid was low so how much of the vehicle could they have inspected? More

The experience was very good. Dominque was very helpful and quick finding the car I wanted. Dominque was very helpful and quick finding the car I wanted. More

I was initially hesitant to purchase my 2019 Nissan online. However, after a close friend shared his positive experiences of buying two vehicles from Carmax, I decided to give Carmax a try. I must admi online. However, after a close friend shared his positive experiences of buying two vehicles from Carmax, I decided to give Carmax a try. I must admit that this was the very best car buying experience of my life. The Staff at the Carmax in Baton Rouge were absolutely phenomenal. There were several who even exceeded my expectations, including Char, Greg, Merrill and Lee. I highly recommend this Car Max to others. Great Job! . More

Great customer service and good price awesome people, would do it again. Thanks again.CJ. would do it again. Thanks again.CJ. More

From the sales team to the administrative team, my experience was excellent. Everyone was knowledgeable, friendly, and supportive. experience was excellent. Everyone was knowledgeable, friendly, and supportive. More

Found the vehicle that we wanted without any hassle from a salesperson. Did our financing and was driving off the lot in under 2 hours. a salesperson. Did our financing and was driving off the lot in under 2 hours. More

No hassle or pressure. Friendly atmosphere courteous staff. Great experience overall. Would recommend highly to everyone. Previous sold a vehicle to CarMax with same experi Friendly atmosphere courteous staff. Great experience overall. Would recommend highly to everyone. Previous sold a vehicle to CarMax with same experience More

I was very dissatisfied with much of the progress. I chose one car, only to find out a couple of weeks later that it had problem with the title. I then chose another car and it turned out to have "mec I chose one car, only to find out a couple of weeks later that it had problem with the title. I then chose another car and it turned out to have "mechanical" problems. Originally, we planned to give the car to our grand-daughter as a christmas present to use at college. Because of all the problems and delays, she did not a car for over a month. We finally got to purchase a car but a month and a half later than we hoped. When we told the people at the BR office they sort of blew us off as if nothing important happened. More

Everything was smooth as usual! No rushing or feeling left out. This is vehicle #5 and will continue to shop here. No rushing or feeling left out. This is vehicle #5 and will continue to shop here. More

The staff was very friendly and helpful. The dealership was nice and clean and we were always offered water while waiting The dealership was nice and clean and we were always offered water while waiting More