CarMax

Easy, convenient, stress free experience buying a new car. It’s very helpful to be able to ship a vehicle from another state. car. It’s very helpful to be able to ship a vehicle from another state. More

Very good experience. The car had a few issues they found on the post transit check-out. A windshield replacement and a bad tire. Andrew kept me updated on the progress. The car had a few issues they found on the post transit check-out. A windshield replacement and a bad tire. Andrew kept me updated on the progress. More

We went in twice and were helped by Deb each time. The first time was just to browse around and the second time to ultimately purchase. It was a great, low-pressure experience. They let us browse on o The first time was just to browse around and the second time to ultimately purchase. It was a great, low-pressure experience. They let us browse on our own but were there when we had questions and were ready to purchase. More

Great service excellent customer service and fast service vechile was clean and have had zero problems vechile was clean and have had zero problems More

Andrew and Kelsey are tremendous employees for car max. Andrew takes the time to make sure you get what you want when it comes to Car shopping and is patience, and accurate. He treats you like family even Andrew takes the time to make sure you get what you want when it comes to Car shopping and is patience, and accurate. He treats you like family even after the car purchase. Kelsey the sales manager will ensure your satisfaction and is a woman of her word. She only Follows up and follows through to ensure a resolution is met. Car max has a customer for life. More

I had a great car buying experience with CarMax and their associates. The process was simple and only took a couple hours at the store. The quality of service is amazing! associates. The process was simple and only took a couple hours at the store. The quality of service is amazing! More

4th Vehicle purchase from CarMax of Albuquerque. Always exceptional customer service and never have had any issues. Their business model makes buying easy and the folks go out of their way to ensu Always exceptional customer service and never have had any issues. Their business model makes buying easy and the folks go out of their way to ensure an exceptional attention to detail experience is achieved. It helps to have as much up-front paperwork done if possible. I cannot rate their service department as I have never utilized it...I'm sure it is great too. I just prefer to use the dealerships for long-term service. More

I bought a car that had a problem with the alignment & a tire worn unevenly. I Had to spend $800 to fix the problem. I could not call carmax locally. Communication was very poor. I would not recommend buy tire worn unevenly. I Had to spend $800 to fix the problem. I could not call carmax locally. Communication was very poor. I would not recommend buying a car from carmax. More

I had four errors by the staff without accountability. Costing me both hours and money. First I had an error in you contact. My salesperson did not complete the paperwork. I could not complete my loan bec Costing me both hours and money. First I had an error in you contact. My salesperson did not complete the paperwork. I could not complete my loan because of this. I had already insured the vehicle meaning I was paying for it to sit on your lot. When I reached out I was told I was wrong by Carnac and had to escalate and work with a manager. I was also told you would replace the windshield and detail the car before I picked it up. Neither was completed. Lastly a month after purchase I have been told that I now need to go get the emissions done because it was not done before registration. I am now driving on an expired tag and will have to take time off work and drive across town to fix carmax’s error. More

My engine light went on today so I’m not happy at all. I have a call into the service department. Hopefully they will call back. And there was a lot of things I was never told about the vehicle Next I have a call into the service department. Hopefully they will call back. And there was a lot of things I was never told about the vehicle Next oil change stuff like that. And I haven’t received my packet yet, and they have not paid off the car that they bought for me very upset about the entire thing. More