CarSmart

Great customer satisifaction Great customer satisfaction and will refer other people to come choose Carsmart. Excellent in helping me find the perfect car to fit all my needs Great customer satisfaction and will refer other people to come choose Carsmart. Excellent in helping me find the perfect car to fit all my needs More

great experience AJ was an excellent salesman. He answered all of my questions that I had about the car. Great experience overall, will be back again for my next car AJ was an excellent salesman. He answered all of my questions that I had about the car. Great experience overall, will be back again for my next car More

Terrible customer service, but good vehicle I gave this place 3 stars because at least the car I got appears to have been a good deal. Now onto the bad... I found Carsmart because my wife and I gave this place 3 stars because at least the car I got appears to have been a good deal. Now onto the bad... I found Carsmart because my wife and I were looking for a specific model car and through online searching it appeared that this place was one of the only in the area that had it and it was a really good deal. So good we were a little concerned. So I called the office to ask a few questions. The receptionist attempted to answer my questions but was clearly unknowledgable in the process. In fact, she gave out information that was flat out wrong. For example, I was looking at a Hyundai and I asked her if the 100,000 mile warranty transferred. She confidentally said yes it does. So I called Hyundai directly and was explained that only a 60,000 mile warranty transfers. She could have found this in a quick google search like I did rather than lie to me. Next I asked if I could get the car checked at a mechanic prior to buying. She told me the manager would call me back. No response.... Anyway, I still wanted to check out the car. So we made an appointment with Ismael and drove 45 minutes to see it. When we got there Ismael was not to be found so we were sent to Aaron Jones. The car was there and looked to be in near perfect condition (it was a 2015 with 15,000 miles on it). Some rust on the rotors and some minor scratches was all I saw. I did note that the floor mats were oddly missing and Aaron said he would take care of that. After test drive we decided this was too good of a deal to turn up so we asked for a discount to cover the minor issues with the car. The finance manager told us that since the shop was closed at the time he couldn't get the mechanics to check it again but assured me it had passed inspection. I was able to get him to discount the price by $200 however. Still no word on getting floor mats despite me checking back in 3-4 times on it. Ok, so we agreed on the deal and Aaron was very nice and curteous the entire time. They gave us the keys and said that they would have to check for the spare set in storage. This seemed extremely shady. This dealer only had about 20-30 cars on their lot so storing all the spare keys would take up about as much space as a shoe box. So why would they need to keep them in a different location? Also, how come the key was even separated in the first place? This seemed very odd but at this point was not a deal-breaker. Regarding the car, I did get it checked out right away at a trusted mechanic and they found no hidden issues, so at least I felt comfortable that I bought a solid car. The next day I did receive an automated text message from Aaron wishing me well with my car. I responded by email to Aaron to ask about the still missing floor mats. Silence... I called the dealership and they apparently had no idea of an Aaron that even worked there. Odd. I finally got on the line, after several very confused receptionists passed me along, with another sales manager Ismael. I explained I never got the floor mats and Aaron promised them. Still sounded like no Aaron even worked there. I explained that genuine Hyundai mats were about $75 online. He said he would not get those but I can go to Advance Auto and pick out mats and they would purchase it for me. I said, thats crazy because it would be the same price and I live 45 minutes away. He said he would get back to me and hung up. Silence... So I never heard about about the floor mats. I considered it a wash and just bought my own good quality mats. Fast forward 40 days, I was supposed to have been notified of the permanent plates being ready at the dealer. Seemed like a long time, so I called them. The receptionist confirmed that they were ready for me. Why didn't anyone call me, I ask. She had no idea.... I insist on speaking to a manager and along comes Ismael. I tell him about the terrible customer service I've endured and ask him to please mail me the plates at no charge (they typically charge $20 to do so). He laughed at me and said he would do it as a customer courtesy. I asked about the spare keys and, as expected with a place like this, they did not have it. So end of the day, I got a good deal on a gently used car that was oddly missing floormats and a second key, both of which I had to buy on my own. The customer service at Carsmart makes Comcast look good, hence the deduction of 2 stars. When I got my other car purchased new, I got personal calls from the salesperson to check if I needed anything a few days later. Only an automated text message and no response from Carsmart. And the fact that they deny or are unaware of an employee working for them (they only have about 3-4 employees in the office at one time) is absurd. I am happy about my car but I would never recommend this place to anyone. More

Our Experience at CarSmart Ranee' Flowers our sales associate, was very lovely and pleasan.t . My fiancé and I was very satisfied with service all the way to driving off the lot Ranee' Flowers our sales associate, was very lovely and pleasan.t . My fiancé and I was very satisfied with service all the way to driving off the lot.. Everyone there, works with you and made sure you was happy with the vehicle selection., . We will recommend our family and friends to CarSmart. Gets you in and out with hardly anytime at all.?? More

Best car buying experience I had a great experience with this dealership. Ajmal did a wonderful job presenting the car. I felt like I got a great deal and friendly service. I'm I had a great experience with this dealership. Ajmal did a wonderful job presenting the car. I felt like I got a great deal and friendly service. I'm very happy with my purchase and I would recommend this dealership to anyone looking for a used vehicle with low mileage. Tim in finance made the transaction smooth and very easy. More

It was a great experience Everybody Was very friendly they help me out explained a lot of stuff and it was a very good experience overall I would highly recommend it to anybod Everybody Was very friendly they help me out explained a lot of stuff and it was a very good experience overall I would highly recommend it to anybody looking for a new or used vehicles More

*****+++ The service we received at Carsmart was impeccable. Haseeb was great in showing us what options were available to us and he provided excellent custome The service we received at Carsmart was impeccable. Haseeb was great in showing us what options were available to us and he provided excellent customer service. He didnt waste our time like so many other dealerships do. He let us know within minutes what would be in our range of what was finance able and saved us valuable time . I will refer anyone I know who is searching for a vehicle to Carsmart. They are excellent! More

helped me out alot Mr. Dewayne helped me out a lot, I was not expecting to get a car today but Dewayne proved me wrong. He is very knowledgeable and helpful. I would rec Mr. Dewayne helped me out a lot, I was not expecting to get a car today but Dewayne proved me wrong. He is very knowledgeable and helpful. I would recommend him to anyone More

Professional staff Best service Ive ever received when car shopping. Both gentleman were very professional, friendly and extremely informative and very patient. The main Best service Ive ever received when car shopping. Both gentleman were very professional, friendly and extremely informative and very patient. The main experience I liked was that they were not pushy. I walk away from pushy salespeople. More

Great personality, was able to explain everything in away . I was able to clearly understand. My experience overall was great. Thanks for everything Carsmart, I was very pleased with the level of service I re . I was able to clearly understand. My experience overall was great. Thanks for everything Carsmart, I was very pleased with the level of service I received! More