CarSquad

CarSquad responded

Dear Blossom, Thank you for taking the time to share your comments and feelings about your recent car purchase at CarSquad in Katy and recognize our valuable team members like Diane who go above and beyond to meet our clients’ needs. Thank you also for the 5-star review. We are glad that you enjoyed an awesome sales process, and that you received excellent service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Duniel, Hearing that you had a 5-STAR car buying experience with Daniel is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for being a valued CarSquad customer. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Joe, Thanks for the fabulous 5-star review. It's super nice to learn that our CarSquad employees are making our customers really feel at home. We couldn't have asked for a more outstanding review. Your friends at CarSquad hope you enjoy your Ford Explorer! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Pramit, Thank you for purchasing two vehicles at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that Daniel was helpful and quick with the keys. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Julianmartinez0202, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Mikey. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Sreenitanuku, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Dodge Challenger! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Beuses1992, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Theo. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Hyundai Elantra! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Joseatorres, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Daniel. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Joseatorres, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Amber, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience simple and a breeze. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new Acura TLX! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Connday, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your experience with Elena and that you were pleased with the service you received from our manager. We're delighted that you are now enjoying your new truck. We sincerely apologize for any inconvenience you experienced during the financial process. We understand that promptness and professionalism are of utmost importance, and we deeply regret that your expectations were not met in this regard. Please know that we take your comments seriously and would like to address them with you, personally. We always investigate every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you to discuss, in detail, what took place and determine what we can do to make things right and hopefully provide you with a better experience. We understand your frustration and appreciate you bringing these matters to our attention. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We value your understanding of the growing pains that can occur with new team members, and we are committed to ensuring that all members of our staff provide the highest level of service to our customers. Your feedback will be shared with the relevant individuals to ensure that we continue to enhance our processes and maintain the excellence you expect and deserve from us. We value you as a customer and we appreciate your business. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon