CarSquad

CarSquad responded

Dear Roy, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Elena. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Emmalinebohn, Hearing that CarSquad is the FASTEST AND BEST DEALERSHIP YOU'VE BEEN TO is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Nissan Sentra. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimada Brendaperchemizzar, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Daniel. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Brendaperchemizzar, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Ashipes, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Javier. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Chevy Camaro! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jjsalazar0012, First and foremost, thank you for your business. We’re glad that your CarSquad team was able to address your purchasing needs. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your nearly new Mitsubishi Mirage. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Singrando, We regret to hear that your experience at CarSquad did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you to discuss, in detail, your concerns. In the event they are not able to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Pwiley011, Thank you so much for taking the time to write a review and rate your experience with CarSquad. We really appreciate the feedback. We’re glad you felt very welcomed during your visit and received such good service from Bashar. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team – Ed

CarSquad responded

Dear Chandler Family, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience worry-free and hassle-free. It’s great to know that this was an experience you’d recommend to others. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Devante, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Elena and the sales team. We appreciate your kind and thoughtful words about our excellent customer service that made the often-daunting process of purchasing a vehicle run smoothly. That is what we love to hear! We couldn’t ask for nicer feedback than that. We hope you felt like part of the family during your visit. However, we are concerned about the 1-star rating you gave to Livan, our Sales Manager, and would personally like to address this matter with you. A member of our Management Team will be reaching out to you to follow up with you and determine what happened and that resulted in his 1-star rating. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any concerns or questions you might have while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Edikchip, Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Dodge. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed