CarSquad

CarSquad responded

Dear Gisellesanchez00, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our CarSquad team. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are thrilled to hear that you enjoyed your experience with Frank and that he helped you every step of the way through your car purchase journey. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to address any lingering questions or concerns you may have. If they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions or concerns you may have. Thank you for choosing CarSquad for your vehicle purchase. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Natalie, We are happy to hear that Many went above and beyond to help you find and purchase the perfect car for you. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new Hyundai Santa Fe and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Kmart0055, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Kia Telluride! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Revampspking, Hearing that CarSquad is an AWESOME PLACE TO BUY A CAR is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Jeep Wrangler. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed