CarSquad

CarSquad responded

Dear Tab, We are delighted to hear that you enjoyed your car buying experience with JC, and that you received excellent professional service from our team. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Ilazo, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Randy. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Esmeralda, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Mike Thompson. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Omarandyassy22, Hearing that you had a 5-STAR car buying experience with us and found Jade, Madison, and Andrew to be amazing is the best thing we could ask for! We are so glad that you found the car of your dreams here at CarSquad. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear KG2023, We are delighted to hear that you enjoyed your car buying experience with Kenny, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Hunter, Thank you so much for your positive comments about JC and CarSquad! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear haylinemadrigal, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Ashley helped you find your perfect vehicle. Your satisfaction and your business mean a lot to us. It is also great to know that Kenny and Patrick helped to make your experience at CarSquad an awesome one! Thank you for being a valued customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Oregonagge12, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Randy. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear macyev, We regret to hear that your experience with CarSquad did not meet your expectations. We understand your frustration with the delay in canceling your extended service contract and appreciate you bringing this matter to our attention. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation into every matter that we see published. Once the investigation is complete, a member of our Management Team will be reaching out to you to get more information from you, address your concerns, and determine what can be done to make things right and hopefully provide you with a better experience. It is unfortunate that there are some lenders who will only work with franchise dealers. Most outside lenders do not operate within the guidelines necessary for allowing the customer to take immediate delivery of their car. Usually, however, those matters can be worked out, so you are able to take delivery of your car without having to wait. We work with over twenty of the nation’s strongest banks. There have been numerous times when we have been able to either match or beat an outside lender’s rates. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear isabellagates, Thank you so much for taking the time to write a review and rate your experience with Randy at CarSquad. We really appreciate the feedback. We hope you felt like part of the CarSquad Family during your first car purchase with us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for joining our CarSquad family! On behalf of all your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al