CarSquad

CarSquad responded

Dear Michaelbuckley1, Thank you so much for your review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with our team and that they quickly responded fixed your car issue. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Norma0822, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Saif and Umer were very helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Joshua, We regret to hear that your experience did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. We are glad to hear that an attempt was made, after the miscommunication, to amend the situation and try to improve your experience. We understand that we apparently failed. We apologize for that. A member of our Management Team will be reaching out to you to follow up with you and determine what we can further do for you to provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103, or, directly, at customerservice@carsquad.com. Our sales teams are encouraged to obtain reviews from their customers because we want to hear from you and learn where we need to make improvements and know when we have made a mistake, as in your case. We rely heavily on our reviews for quality control. The input they provide, whether positive or negative is invaluable to us, and helps us to better reach our goal to provide a 5-star experience for our customers. However, we do not agree with the method that was used to receive a review from you and the team responsible will be addressed. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. Your feedback is greatly appreciated. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns further and assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear jemayb, We are delighted to hear that you enjoyed your car buying experience with Buddha and Lu, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Brittanymlewis19, We just wanted to let you know how much you are appreciated, by CarSquad, for your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed your experience with Buddha and Lu, and we hope you felt like part of the family during your visit to our Katy location. Thank you for your business and for choosing CarSquad as your used car destination! Miles of smiles and safe travels to you and yours! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Yousef, Thank you so much for your positive comments about CarSquad! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Inot7602, Thank you SO much for your thoughtful review and recommendation! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your car buying experience with Randy, and hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear RN, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed a quick car buying process with Javier. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear awowrox, Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our prices on vehicles to be great and that your overall experience went pretty well. We are happy to hear that you enjoyed your experience with Madison, Andrew, and Javier, and that they were super helpful in assisting you with purchasing a beauty of a car. That is what we love to hear! They make a great team, and we hope you felt like part of the family during your visit. We are disappointed to hear that you were unhappy with your experience with Lou. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and discuss, in more detail, your experience in finance, and determine what we can do to help and provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103, or, directly, at customerservice@carsquad.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Jaimepabon059, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Saif was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al