CarSquad

CarSquad responded

Dear Luoltidos, We are happy to hear that you enjoyed your experience at CarSquad and found it to have a nice atmosphere with friendly service. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. However, we are concerned about the 3-star rating you gave to Calvin and Kenieca, and would personally like to address it with you. A member of our Management Team will be reaching out to you to follow up with you and determine what might have left you feeling dissatisfied where Calvin and Kenieca are concerned. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Rexjames121 Thank you so much for taking the time to write a review and rate your experience with Umer at CarSquad. We really appreciate the feedback. We are so glad that you experienced a fast and easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear MJS1, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with JC at CarSquad. Thank you for your business and for choosing CarSquad as your used car destination! Your CarSquad Customer Service Team: Al

CarSquad responded

Dear Kianna.amerie, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Randy helped you find your perfect vehicle. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Boss Lady, Thank you so much for your CarSquad review! We appreciate your time and the extra effort you take to provide your feedback. We are delighted to hear that you enjoyed your experience with our team, and hope that you felt part of the family while visiting our Katy location. Thank you for your business and for choosing CarSquad as your used car destination. On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your Customer Service Department - Al

CarSquad responded

Dear Asherwhitten, Hearing that you had a 5-STAR car buying experience with our team is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing CarSquad. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Jmuhongerwa1, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with Masi. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear needtoknow.007z, Hearing that you had a 5-STAR car buying experience with Madison and Albert is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing CarSquad. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Melissa, Thank you so much for taking the time to write a review and rate your experience with Umer and Saif at CarSquad. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear hitamle, Thank you so much for your positive comments about Javier at CarSquad! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We look forward to working with you again in the future. Your CarSquad Customer Care Team – Al