CarSquad

CarSquad responded

Dear Rogers, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends as well. We love hearing from you and knowing that you enjoyed your car buying experience with Randy, and that he was helpful and professional. On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Sarahmosley, We are delighted to hear that you enjoyed your car buying experience with Buddha, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Lunaalanh, We are delighted to hear that you enjoyed your car buying experience with Saif and Elissa, and that you received excellent professional service from our team. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Barney, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Chong. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear Richie, Thank you so much for your positive comments about Theo and CarSquad! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Valued Customer, We regret to hear that your experience did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. Unfortunately, based on the screen name you provided with your review, it is impossible to locate or verify any of your information. Please reach out to our Management Team toll-free at 1/833/756-3103 or customerservice@CarSquad.com so we can follow up with you, and determine what exactly went wrong and what we can do to make things right and provide you with a better experience. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We hope to be speaking with you soon and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Flick, Hearing that you and your daughter had 5-STAR experience buying her first car, is the best thing we could hope for! It is great to know that Theo was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear mg40, We are so happy we could provide you with an easy and positive car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Ncprovince, We just wanted to let you know how much you are appreciated, by CarSquad, for your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed a smooth and fast car buying experience with Alexis, Buddha and the team, and we hope you felt like part of the family during your visit to our Katy location. Thank you for your business and for choosing CarSquad as your used car destination! Miles of smiles and safe travels to you and yours! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear KJ, We are delighted to hear that you enjoyed your car buying experience with our team, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you found the car that you wanted, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

KJ responded

I wish i could have ledt the dealership with full tank of gas but a quarter is what was in fhe tank. The sales associates said they would help me get back so i could retrieve my car but again I was let down!