CarSquad

CarSquad responded

Dear Sunny, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Theo and Calvin, and hope you felt like part of the family during your visit! We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for your business and for choosing CarSquad as your used car destination! We look forward to helping you, in any way we can, to enjoy your new ride! Your CarSquad Customer Care Team – Al

CarSquad responded

Hi Bill, We are delighted to hear that you enjoyed your car buying experience with Haider, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Oliverdominic25, We are so happy we could provide you with a positive car buying experience! We love hearing that you received great customer service from our team. We hope you felt like part of the family during your visit! We appreciate you choosing CarSquad as we recognize that you had many different dealers to choose from. We look forward to working with you again in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear jamescynthia4545, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

CarSquad responded

Dear aligirl_98, We are delighted to hear that you enjoyed an easy car buying experience with Michael and Ernest, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Bryant, We are delighted to hear that you enjoyed your car buying experience with Jorge Silva, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced a quick and easy sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear broughtonjill79, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Umer and Saif were very helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Elana, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our CarSquad team. We rely heavily on your valuable feedback for quality control. We understand your concern regarding the amount of fuel in your vehicle. We would like to personally address this concern with you. A member of our Management Team will be reaching out to follow up with you and work towards a reasonable solution. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@carsquad.com. With new car franchises, the manufacturer provides the funds necessary to fill the tanks on each new vehicle. The same does not normally apply to used vehicle sales. The cost of filling the tanks on 4,000+ vehicles, including trucks, SUVs, exotics, and vehicles that require high octane fuels would be prohibitive. Chances are, with additional expenses added, our prices would increase more than the amount it costs to fill your tank, not to mention the cost of the manpower involved in fueling every vehicle. To keep our prices as low as possible, it is not possible to provide a full tank of fuel for every vehicle. However, there should always be enough fuel to get you on your way. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions and concerns. Respectfully, Your Customer Care Team Member – Al

CarSquad responded

Dear D18francois, Thank you for taking the time to share your comments and feelings about your recent car purchase at CarSquad in Katy and recognize our valuable team members like Buddha who go above and beyond to meet our clients’ needs. Thank you also for the 5-star review. We are glad that you enjoyed your sales process, and that you received excellent service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear callitrish, We are delighted to hear that you enjoyed your car buying experience with Madison, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced a quick and easy sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al