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CarSquad

Katy, TX

4.8
820 Reviews

23502 Katy Fwy

Katy, TX

77494

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820 Reviews of CarSquad

February 01, 2023

From start to finish my buying experience from CarSquad was excellent. My salesman, Buddha, was amazing as well. Helped me with the test drive and explained every detail about the vehicle I was buying. More

by HTownCarDude
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez
Feb 02, 2023 -

CarSquad responded

Dear HTownCarDude, Hearing that you had a 5-STAR car buying experience with us and found to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team - Al

January 31, 2023

Theo was great to work with and had the car ready for my appointment. The estimate for my vehicle was efficient and the process very easy. More

by dawnmarie-h
Recommend Dealer
Yes
Employees Worked With
Auvyon (Theo) Boyd
Feb 01, 2023 -

CarSquad responded

Dear dawnmarie-h, We are delighted to hear that you enjoyed your car buying experience with Theo, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced an efficient and easy sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

January 31, 2023

I was impressed about the amount of cars available and the information available for each car. Madison showed me different options that would suit my budget and we tested several cars. She also connected More

by poissonjl
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Madison Redmond
Feb 01, 2023 -

CarSquad responded

Dear poissonjl, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Madison and Tristan. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

January 30, 2023

We had a great experience at Car Squad. There’s a large inventory of vehicles and great prices. Theo B. Was so great to work with. Professional, courteous, informative at every step of th More

by martellrn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luvin (Lou) Melendez, Auvyon (Theo) Boyd, Bryan Callis
Jan 31, 2023 -

CarSquad responded

Dear martellrn, Hearing that you had a 5-STAR car buying experience with Theo and our staff at CarSquad is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing CarSquad, Katy, Texas. Your CarSquad Customer Care Team – Al

January 28, 2023

My sales agent, Masi, did a wonderful job getting to my vehicle quickly, helping to get the work started, and helping me at the time of checkout. Overall, I was pleasantly surprised at the customer service More

by Marcus Harper
Recommend Dealer
Yes
Employees Worked With
Masi Seddiqy
Jan 29, 2023 -

CarSquad responded

Dear Marcus, Thank you for being a 5-Star CarSquad customer! It is great to know that Masi was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for you awesome review choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

January 28, 2023

Just bought my car from carsquad. I bought a ford and Masi was amazing. He kept in contact and got the vehicle there in less than a an hour. I couldn’t be happier More

by Jamespreston
Recommend Dealer
Yes
Employees Worked With
Masi Seddiqy
Jan 29, 2023 -

CarSquad responded

Hi James, Hearing that you had a 5-STAR car buying experience with us and found Masi to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team - Al

January 28, 2023

Very quick to help. Listened to what I was looking for. Made the process quick and easy. More

by Gina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino, Alexis Moriano, Bryan Callis
Jan 29, 2023 -

CarSquad responded

Dear Gina, We are delighted to hear that you enjoyed your car buying experience with our team, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced a quick and easy sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

January 27, 2023

Buddha was phenomenal and worked hard to take good car of us. The GM was also accommodating. More

by Jill.13.henderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luvin (Lou) Melendez, Mark Gerloff, Livan Perera, Emiguel (Mikey) Rodriguez
Feb 07, 2023 -

CarSquad responded

Dear Jill, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with Car Squad. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you found Buddha to be phenomenal and that he took good care of you, and also that you found Mark, our GM to be accommodating. That is what we love to hear! We hope you felt like part of the family during your visit. However, we are troubled by the 1-star rating that you gave to Livan, your Finance Manager. Your concerns are very important to us, and we would like to address them with you personally. If there was any part of the finance process that left you feeling uncomfortable or dissatisfied we would like to discuss those matters with you. A member of our Management Team will be reaching out to follow up with you to determine what happened that caused the 1-star rating and hopefully provide you with a better experience. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

January 27, 2023

Saif is very attentive and service oriented. He always has a smile on and is very courteous. We recommend him. More

by Jaimemolina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Mirza, Lonnie Dorsett, Saif Rehman
Jan 28, 2023 -

CarSquad responded

Dear Jaimemolina, Thank you so much for your review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Saif. We hope you felt like part of the family during your visit! Thank you for your business and for choosing CarSquad as your Used Car Destination! Your CarSquad Customer Care Team – Al

January 27, 2023

Very helpful and understanding! Great customer service. I definitely will recommend to others if in need for vehicle recommendations. More

by Rick
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ramzi Fatayer
Jan 27, 2023 -

CarSquad responded

Dear Rick, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

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