CarVision of Trooper

Bad Experience - Very Unprofessional My review is based on a purchase I made yesterday. I'm not one to write reviews unless I feel strongly about something and this is one of those times My review is based on a purchase I made yesterday. I'm not one to write reviews unless I feel strongly about something and this is one of those times. I went in with a deposit already down on a vehicle. Explained the bank I wanted to deal with and how I wanted the loan set up, as far as primary and secondary lenders on the loan. The sales person understood. The finance/supervisor yelled at the sales guy as he explained this to him within earshot of us. After 3 hours of waiting, removed our sales guy (Matt, which was really nice), replaced him with someone else who began asking us for our names, ssn, etc. all over. When we explained that we have provided this information to our original sales guy and asked what they have been doing with this information for the last hour+, he didn't know. They said they were going to try to beat our banks interest rate. In the meantime, as I was frustrated I called my bank and got the ball rolling. When I asked for the VIN number, I never got it. Then the second sales guys comes over and says congratulations you were approved, I'm going to bring the paperwork over to sign. As my frustration escalated, I stopped our original sales guy and asked what is the interest rate, is the loan the processed the way we want it. Only to find out that they processed it under solely one name and with a higher interest rate then what we were able to get through our bank. I explained my frustration with the customer service, lack of communication throughout the process and lack of professionalism. I also explained how we explained this to Matt and he attempted to explain this to the finance/supervisor (which I unfortunately do not have his name) and the finance/supervisor proceeded to yell at him on the sales floor within earshot of us. Needless to say, I called my bank and was able to get the loan approved the way we wanted it from the start with a 3.99% interest rate. IF they would have listened to their sales guy that was working with his customers that made the educated decision to come in prepared, we could have been out of their way before 7pm (which was pretty much 6 hours after we arrived). Horrible experience. As I said, before Matt Reiser was very helpful but I would not return to this establishment. I left with the car we wanted, the way we originally wanted but I could have done without the migraine. UPPER MANAGEMENT: I would COMPLETELY retrain the supervisor in customer service and professionalism. I feel bad for those who work under him. More

Nissan Sentra 2007 We saw this car on eBay. The price was fair and the mileage was right. Excellent customer service. Very happy with our purchase and we would recommend We saw this car on eBay. The price was fair and the mileage was right. Excellent customer service. Very happy with our purchase and we would recommend this dealership. More

No need to negotiate for a great price We have been looking for a large truck to replace our aging minivan. Carvision was the first place we stopped. They had a good selection and a few r We have been looking for a large truck to replace our aging minivan. Carvision was the first place we stopped. They had a good selection and a few really interested us, but since i always like to find the elusive "best deal" we went and looked elsewhere but always came back here. I think we drove 3 different cars off the lot and them start another 2 or 3 for us. We always stopped by within an hour of closing but yet they were always friendly, most nights staying even after they closed to help us and our two kids. We finally came in with our checkbooks ready to buy, but my pride said i can still get a better deal. I tried and tried and made a jerk of myself and yet they were still friendly. We ended up paying the asking price which was a 20% savings off of KBB fair deal pricing. The truck is great, had some small issues pointed out on the test drive which were fixed without a complaint prior to purchase. We will be back for our next car now that i've learned you CAN get a great deal without a hassle. Thanks (and sorry) Matt, John and Dave! And the GC's were only $5 but thank you!! More

Durango Heaven I first visited Carvision years back when I test drove a Lexus GS430 (which I should have bought!). They have so many desirable cars and trucks, alon I first visited Carvision years back when I test drove a Lexus GS430 (which I should have bought!). They have so many desirable cars and trucks, along with strong pricing from the get-go. Now with 2 kids, I searched the internet specifically for large SUV's with 3rd row seat, not older than 8 years, and must have low mileage. As an investment, these can sell 50-60K miles later for a good percentage of the purchase price. If I was going big on gas, I had to think smart on $$$. I found little to nothing below 100K miles elsewhere, but CARVISION had 4 or 5 vehicles on their lot that matched my criteria. Is it a bad thing to only sell cars that people want to own? I think not... My salesperson, Matt Reiser, started off a bit rough, but got it back together on day two. I arrived with my 6 yr old daughter and hoped to trade-in and leave with a new SUV. It was sweltering hot that day and my salesperson must have assumed I was just kicking tires. After assessing my trade value at only $500, I decided to sell privately. I left the lot without a test drive, although I sat in two Durangos. That night I listed my Volvo 850 on craigslist and sold it within 6 hours for an acceptable price. I called the next morning to let Matt know that I was headed back up in one hour and asked if he could have both vehicles pulled up in front. Yes, this was a test, but he passed. In fact, he must have done it right away because someone else was already working a deal on one of them! Once there, I checked the condition in great detail, did my test drive and wrote it up. My wife took the train over and we drove home with our mission complete. So here it is... It just so turns out that they have a great buying relationship for these government used Durangos and they always have them available. Let's just call that a win for everyone. I was not put off one bit by the lack of comfort/convenience upgrades since I got the 4.7LV8 engine, running boards, rear tinted windows, 3rd row seat, tow package, and pristine exterior. In other words, all the essentials I cared about. The operation at CARVISON is well managed with a strong business model and online marketing presence. Selection and price are the two biggest factors for me in buying any vehicle and they hit it out of the park there. I was able to secure a warranty from my credit union at a great price and now have a great used 2007 Durango with 4yr 48,000 mile coverage (until 96K miles) all for under $14,000 including all costs and tax. With used car financing so low, now is the time to make a smart upgrade. Head over to CARVISION to see the cars and trucks that you won't find on other lots. Do your research first because they will probably have what you are looking for at the right price. More

Great car at a great deal I shopped everywhere and they had the best price by far, Car Vision gave me the best price for my trade in also. This is the third car I have purchase I shopped everywhere and they had the best price by far, Car Vision gave me the best price for my trade in also. This is the third car I have purchased , I will never go anywhere else. Thank you David and Doug Lynn Preston More

worth the drive My husband and I drove 45minutes to get to this dealer and were happy we did. The service was good and their inventory was great! We were very happy w My husband and I drove 45minutes to get to this dealer and were happy we did. The service was good and their inventory was great! We were very happy with our experience there and would definitely reccommend it to anyone in the market for a used car or truck! More

Not Happy!! Still waiting. Honest!!! But true!! Don't buy your car here unless you have lots of extra time on your hands. I have owned my luxury car less than a year, not only h Honest!!! But true!! Don't buy your car here unless you have lots of extra time on your hands. I have owned my luxury car less than a year, not only has it has a new radiator, new engine, new thermostat, new coolant line, and now it is overheating!! I have left reviews before and then retracted them after they attempted to correct the problem. But bottom line is you have to go back and forth with the front desk, management to get anything done. And then you worry whether the problem is truly corrected. The front desk has turned over so many times, and the lady I deal with unfortunately has no customer service and has communication barriers. I simply want the same problem that has went on from day one to be fixed. Its pretty simple. Being the fact that I live an hour away I have to take it in drop it off and "hope" they have a loaner. And really dont ask about the loaners... I mean if I am telling you now what my luxury car has endured imagine the loaner!!!!!! At this point my car is still overheating, I am waiting on a call from management and waiting on a loaner due to my job and living so far away just to get my car fixed!!! Im guessing due to the prior lack of communication and their willingness not to address this situation they will be putting a new motor in it again, replacing all the items due to the fact they will not communication properly with me. More

pleasant Inventory is top notch. Large selection of quality vehicles. courteous professional eager to serve sales reps and managers. Waiting on a part currentl Inventory is top notch. Large selection of quality vehicles. courteous professional eager to serve sales reps and managers. Waiting on a part currently but overall we left happy. More

A Pleasant Experience! Recently bought an Accord from Car Vision, and the entire experience was a pleasant one! Worked with Dave, and he was very helpful and accommodating. Recently bought an Accord from Car Vision, and the entire experience was a pleasant one! Worked with Dave, and he was very helpful and accommodating. No sales pressure tactics, very willing to work with us to make the sale happen. Drove up from Delaware, and it was well worth the drive. Highly recommended!! More