CarVision of Trooper

Buyer beware ! I purchased a Cadillac XT5 on 8/10 . The sale and purchase was smooth . The problem was I was last sale of day and didn’t look over the vehicle the w I purchased a Cadillac XT5 on 8/10 . The sale and purchase was smooth . The problem was I was last sale of day and didn’t look over the vehicle the way I should have . Basically pushed out the door at 545pm(they close at 5pm on Saturdays . )They were having computer issues within the finance dept that day so signing off took longer . When I got home , I was clearing out the CarVision mats and white paper service mats strategically placed in my car . I say strategically because between the 2 , you couldn’t see below . Well , once I removed the drivers side CarVision and paper service mat , there was nothing underneath .I have Cadillac xt5 all weather mats on my passenger side front , rear , and in the trunk . l called the dealership that Monday and spoke w/someone named Tom who identified himself as a manager . Tom and I went back forth . At one point he told me just to by own mat . I stated under no circumstances would I and that they intentionally tried hiding it w/the 2 mats . I just paid almost $30k for a car and it should come with matching mats . He ultimately told me he would call the following day with a solution ….2 days go by and no call . So , i call again . We bicker back n forth . At one point he tells to just by the mat myself which I disagreed with . In the end he tells me that he would talk to his parts dept in the morning and call by noon the following day .Well , 5 working days later and no call . Originally I thought it possibly left out after cleaning and detailing . Easy fix . Upon reflecting back , they knew the vehicle was missing a mat and did what they had to …to cover it up so it wasn’t visible . Now I ask , what else is covered up so the buyer doesn’t see it ? What else did they hide w/my vehicle that I haven’t uncovered yet …..It’s the little things(get a mat for my car) that make repeat buyers ! It’s the little things you don’t do that will make a person talk down your company to everyone they know ! More

I had a great experience at CarVision dealership, when I recently purchased my car Lexus RX 350 2020. The salesman Kris Streets who was helping me, acted professionally, was knowledgeable, courteous and ver recently purchased my car Lexus RX 350 2020. The salesman Kris Streets who was helping me, acted professionally, was knowledgeable, courteous and very friendly. He showed me the vehicle, accompanied on the test drive with lots of explanations. Being preowned, the car was presented at its best, the exterior and interior were perfected, and all the driving functions were in great condition. I signed the purchase documents with trust, as I saw all the paperwork was done thoroughly. I would recommend the CarVision to my friends or any customer! Eugenia Bradley More

Thanks for your help. Nice to meet you, Carolina Lorenzo was great, she is wondelf Nice to meet you, Carolina Lorenzo was great, she is wondelf More

Carolina lorenzo Is the best saleswoman, she is so friendly, sweet, I love her 100% recommended friendly, sweet, I love her 100% recommended More

Very professional young man. Enjoyed his enthusiasm and patience. Will return and recommend. Thank you! Enjoyed his enthusiasm and patience. Will return and recommend. Thank you! More

Very professional and polite. Enjoyed his enthusiasm while looking at cars. Will recommend and return. Thank you! Enjoyed his enthusiasm while looking at cars. Will recommend and return. Thank you! More

Orlando was an amazing dealer he made sure he got me right inside of my new 2014 nissan 370z. The deal was right and amazing he works wonders!!! right inside of my new 2014 nissan 370z. The deal was right and amazing he works wonders!!! More

I purchased a car today from CarVision, and customer service was awesome. My sales representative Stuart Janoff was extremly knowledgeable and patience with my questions and inquiry in the whole car pur service was awesome. My sales representative Stuart Janoff was extremly knowledgeable and patience with my questions and inquiry in the whole car purchasing process. Stuart is always listen to customers requirements.He helped me purchase a car and finance with specific bank also. I truly recommend him for anyone car pruchase process at Carvision. After all Carvision is a great dealership to do car purchase business. More

orlando got me into a nice chevy for me. its the car i needed just in time for college. if you want an honest rep who is going to get you into a good car its the car i needed just in time for college. if you want an honest rep who is going to get you into a good car More

Compré mi carro en car visión y Orlando me atendió super bien, me vendió el carro que realmente se adaptaba más a mi, me hizo sentir seguro y cómodo en el tour de prueba del carro, me explicó con detalle ca bien, me vendió el carro que realmente se adaptaba más a mi, me hizo sentir seguro y cómodo en el tour de prueba del carro, me explicó con detalle cada tipo de seguro que necesitaba. More