CarWise Gurnee

Craig is great but the rest of the business is bad, bad!!! Sold us a truck that had a $1,100 repair bill, still have no plates or a tile after a month! No one returns phone calls or emails after the bad!!! Sold us a truck that had a $1,100 repair bill, still have no plates or a tile after a month! No one returns phone calls or emails after the sale! I would never buy from this place again! More

I attempted to buy a vehicle from this dealer and I would recommend you stay away. My experience showed no integrity, honesty, trustworthiness, and professionalism from management. Changing the asking pr recommend you stay away. My experience showed no integrity, honesty, trustworthiness, and professionalism from management. Changing the asking price and deal after an inspection and offer was made based on the report is just uncouth! More

dealership is not very clean-finance person was rude-marty is a liar-dan the manager is a crook-was sold a vehicle with engine problems that they told me had been fixed-after six months vehicle is rude-marty is a liar-dan the manager is a crook-was sold a vehicle with engine problems that they told me had been fixed-after six months vehicle is finally fixed at a cost of 1/3 of what i paid for the vehicle-don't believe a word any body at this dealership tells you More

First off, looks as though these one sentence five star reviews arent written by people who have actually bought cars from them.... I bought a BMW from Elite and didnt get a deal but they had a hard to fin reviews arent written by people who have actually bought cars from them.... I bought a BMW from Elite and didnt get a deal but they had a hard to find model that I liked. At first glance the car was perfect but little did I know all of the problems that I would run into. The car leaks oil like crazy, has a transmission defect (quoted at $5000 to repair), and also had a fuel line problem. This was all discovered within the first two weeks of me owning the car and I rarely drive it, thats the scary part. I called Mark the manager to ask if he could help out with my repair bill from my fuel problem and the short awnser was that he would give me a 100 dollars in detailing for free. I had about 1000 miles on the car since I bought it and the extended warranty that they tried to sell me wouldnt have even covered my issue. The dealer that fixed my car ($1500) dollars, said that this was a cracked fuel pressure line that should have been seen on inspection and doesnt just pop up all of a sudden. I should have gotten the car inspected, my bad on that one. Oh and their finance department is a joke, the rate they could get me at was around 9% and when I took it to my credit union I was approved at 3.75%. This is the only time I will be dealing with these guys and it had been nothing but frustrating and expensive. Long story short, do your homework and get the car inspected. I would never bring my vehicle there to get repaired either. This is just my expierience and yours may be different but I am a very reasonable person, just felt like they didnt care about helping after the sale. More

Nice cars and good prices. Bad customer service, non friendly sales reps. I think the moto is that they don't sell cars, your purchase them. friendly sales reps. I think the moto is that they don't sell cars, your purchase them. More

Really great staff and tended to all my concerns. Got a great deal and will come back indefinitely. Excellent experience overall. When I returned there to service my breaks, I got a carwash and complete in great deal and will come back indefinitely. Excellent experience overall. When I returned there to service my breaks, I got a carwash and complete inspection for free. More

Hi Craig, The mini is awesome. Very happy customer. Hi Craig, The mini is awesome. Very happy customer. Came one day earlier than expected too! I will be referring as many people as I can to you! A Hi Craig, The mini is awesome. Very happy customer. Came one day earlier than expected too! I will be referring as many people as I can to you! Although this is the least expensive car I have ever purchased, I can already tell you that I have never owned a car that has made my day as much as this one.... I've had BMW 540i six speed's and seven series that can't compare to the way I feel about the Mini. This was the perfect car for me. I purchased this vehicle sight unseen and it was better than expected when I received it. I am a Ebay Buy It Now customer and the whole process with Elite Motors was 1st class! Thanks again Craig. More

Last Saturday, I found a bmw 750 on a car website (autotrader.com). It was a car I've been looking for some time so I decided to call to make sure it was still on sale before making such long trip, f (autotrader.com). It was a car I've been looking for some time so I decided to call to make sure it was still on sale before making such long trip, from Elgin to Mundelein. I spoke to Diego, who told me he'd call me back in 10-15 minutes and let me know if the car was available. After a little while Diego did call me back, and told me the car was indeed available. I then told him I'd be over in a couple of hours, around 2pm or so. When I got there, Diego had cleaned up the car, and got it ready for us to drive. We took it for a test drive. I was very impressed with the vehicle. When we got back, after a little negotiating, we were ready to purchase the car. Then we went over to the finance office where I met with Debra, the finance manager. We got the financing, and paperwork out of the way, in a bit of time. It was the single, easiest car purchase I have ever been a part of. Before we left we met with Mark, the general sales manager, who thanked us personally. I definitely plan on coming back, and recommending these guys. More

We should have heeded the warnings of other customers of Elite Motors. These people are unbelievable! My husband and I found a Porsche we were interested in purchasing from them on e-bay. Upon contacting Elite Motors. These people are unbelievable! My husband and I found a Porsche we were interested in purchasing from them on e-bay. Upon contacting the dealership, Doug was the person my husband spoke with regarding the car. My husband made an offer to Doug, who had to take the offer to the sales manager, Mark. This process took over a day to hear back from Doug. They counter-offered. That evening, the sales manager, Mark, contacted us to see if we were still interested. My husband explained that we made another offer to Doug and were waiting to hear back from them. So it was apparent, the right hand certainly didn't know what the left hand was doing. My husband contacted Doug, salesperson, the next day to follow up with his conversation the evening before that he had with Mark, sales manager. Doug said he did not know that Mark had contacted us. Finally, a price was agreed upon. We gave our credit card info to secure the transaction along with social security number and driver's license number. At that point, Doug assured my husband that the car was going to be removed from all advertised listings or marked sold. He said he was going to e-mail our documents out and we would proceed with the purchase. This was at 1:15 in the afternoon. At 8:30 that night, Doug called and left a message stating the car sold on e-bay after he had spoken with my husband. So..they didn't mark the car as sold as stated. The moral of the story...BUYER BEWARE!!! These people lack integrity and do not stand by an agreed offer. Not the kind of people you would like to do business with! More

Purchased vehicle... Only 1 key-cost $200 for another Purchased vehicle... Only 1 key-cost $200 for another due to remote being part of the key No navigation Disc-When I called, they said they had one Purchased vehicle... Only 1 key-cost $200 for another due to remote being part of the key No navigation Disc-When I called, they said they had one but it wasn't the right one so they told me to buy one on EBAY. Purchased the extended warranty, it was late when we left and when I got home I noticed they gave me the wrng one (purchsed no ded, recieved $100.00 ded). I called Debra 3 times and was promised correction but never received. Was promised inside and outside detail...drove 100 miles and the dirt was still on the inside (was never touched) and it appeared I only got a car wash. On the way home brake system light came on, took it back and they said they ran diagnostics and it was a stuck light. Thye refused to do more. I had to take it to a shop for repairs. Approx 2 months after purchase, the sunroof started making noised so I took it to be looked at. The previous sunroof had shattered and they never bothered to clean out the track. Cost $200.00 for that. These guys are scam artist and their vehicles are junk (mine was)...stayaway unless you want a nightmare! More