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Carbiz

4.9

2,766 Lifetime Reviews

6001 Reisterstown Rd, Baltimore, Maryland 21215 Directions
Call (410) 358-1410

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2,766 Reviews of Carbiz

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July 23, 2009

"Purchased Jeep Wrangler... Matt was awesome, so helpful,..."

- gigindzoe

Purchased Jeep Wrangler... Matt was awesome, so helpful, sweet... Drove it off lot after test drive, discovered the roof clips were busted as well as there was a shimmy that happened when the truck went over 55mph... Had to bring it back and was told it would be fixed the next day. It was (well the clips were, anyway). Drove back down to Baltimore (Matt did fill the tank of the Jeep) and found the shimmy still happened...It was Memorial day weekend and not wanting to be without my new vehicle I was told to keep it through the weekend and "we'd work something out next week" Next week was told to take it to a local firestone and have it fixed, they would reimburse me. Of course Matt was on vacation at the time of actual repair, no one had ever heard of such a thing, and after 500.00 worth of repairs I got a 250.00 check back. I must also say that the tires were overfilled and i had a blow out the very next day after taking it off the lot, which they refused to take responsibility for... Customer service was great, however I felt like I got shafted a bit...PAID CASH...no discounts...and for a petty 250.00 I will never return to purchase another vehicle again.

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Recommend Dealer
No
Employees Worked With
Matt Pollock, Jeff ? (sales manager)
May 23, 2009

"Purchased a Porsche 911 from Carbiz. Got knocked around..."

- audigirl00

Purchased a Porsche 911 from Carbiz. Got knocked around from other dealers ESPECIALLY Porsche dealers. I had a great experience working with Fred. He was knowledgeable about the car and treated me fairly and with respect. I spoke with the owner before I left. He introduced himself and let me know I could contact him personally if I should ever need anything. This is clearly a family business with people who truly care about their reputation and the vehicles they sell. The personal service and friendly atmosphere will definitely sway me to purchase here again.

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Recommend Dealer
Yes
Employees Worked With
fred
April 12, 2009

"They are not accredited by the Better Business Bureau, so..."

- motivated510

They are not accredited by the Better Business Bureau, so just ignore the stickers they have posted...also check out the number of unresolved complaints...the WORST car buying experience I have ever had...unreturned phone calls regarding problems with the car within the first week...you get what you pay for...stick with established dealers...

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Recommend Dealer
Yes
Employees Worked With
Manager
April 10, 2009

"The best car buying experience I've ever had in 40 years..."

- pfjbaldwin

The best car buying experience I've ever had in 40 years of buying cars!!! Friendly, honest, service after the sale, absolutely no pressure and no games or add-ons. Everyone from the receptionist who got me a check for a needed alignment to the business manager who was efficient and didn't try to push added items. Had a check engine light in a week. They ordered the parts and fixed it no problem. What a great experience.

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Recommend Dealer
Yes
Employees Worked With
Martin, Martin Iliev
January 12, 2009

"I bought a used 2006 Audi A4 which was in perfect shape..."

- adss_78

I bought a used 2006 Audi A4 which was in perfect shape and at a great price. They let you test drive the vehicle at stop/go traffic as well as on highways and this is exceptionally useful to get acquainted with the vehicle’s performance. The dealership also helps you with the finance portion of the sale as well as limited warranty from the dealership itself. A prospective buyer can expect 20-30 minutes to complete the sale, from start to finish including all paperwork, credit history check, approval and the like. The thing I liked most about this dealership is the selection of vehicles, if you are on the market for high-performance European vehicles this is the place to go! Good luck

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Recommend Dealer
Yes
Employees Worked With
Matthew Pollock
Other Employees : Matthew Pollock
January 14, 2008

"From day one of purchasing this car I have had problems..."

- mnm7880

From day one of purchasing this car I have had problems with the sales and service representatives. The advertisement is totally bogus, no one remembers you, there is no hand shake and when you have to bring the automobile in for servicing there the sales manager and general manager treat you with such disrespect like it's your fault that the car was sold that way. I had this car less than 20 days and I am ready to go to a real dealership to purchase a brand new car. They tell you to come in for a loaner because they have to work on your car and then they make you wait 2 hours for the loaner that has been outside since you brought in your car. I rate this dealership a negative ten (-10), and more so I am very unsatisfied with the service.

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Recommend Dealer
No
Employees Worked With
Scott
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