CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa

Truck sprung a leak in a lower radiator hose. Took it in for a day-of fast replacement. Note that the current strike slowed down part procurement but it is almost a week out and I am still waitin Took it in for a day-of fast replacement. Note that the current strike slowed down part procurement but it is almost a week out and I am still waiting. When I came in, I told the service team that I could put my finger on the hole and all I needed was one tube that I could physically point to and save some time and money. Instead, they said they did not need the help and charged me $199 for then to figure out what I already told them. The service rep said that the repair cost would be $400 to $450 "out the door" and confirmed that with me. However, the estimate they had me sign HAD NO ESTIMATE ON IT. They added it after the fact and claimed I approved it. I even asked the labor rate and was not given an answer. It is about $275 per hour. $275 is ALOT of extra overhead. Final bill had a ~20-25% markup over what they had indicated it would be. The only person who can help me fix the issue is apparently the one who checked me in and he has not called ALL DAY. Stay away. These guys are smart, but overpriced and not up front with their customers. I still do not have a truck back and no communication about the questionable practices that I was subjected to so I can get it back. I will NOT EVER be going back to these guys. More

Worst service department I have ever worked with. Terrible communication. Sometimes I would reach out and they would not respond at all for weeks. I'd have to call over and over to get a response. Th Terrible communication. Sometimes I would reach out and they would not respond at all for weeks. I'd have to call over and over to get a response. They would routinely put me to someone's voicemail and that was totally useless, no response ever. You can't get a hold of anyone there. When you go there in person, nobody seems like they care about what they're doing at all. More

I love the sales manager, just not the sales associates. They tried to push me to make a deal on the spot with a car I have never seen or drove. When I refused to make a deal at the moment, they got angry w They tried to push me to make a deal on the spot with a car I have never seen or drove. When I refused to make a deal at the moment, they got angry with me and I had to walk away. Other sales associates have belittled us when we walked in the door telling us that we didn’t have money for certain vehicles. More

Cardinal Way Chrysler Dodge Jeep dealership is the worst dealership I ever dealt with. They promised me my car would be delivered to the dealership in 7 to 10 days when it didn't show up after 10 days l s dealership I ever dealt with. They promised me my car would be delivered to the dealership in 7 to 10 days when it didn't show up after 10 days l started calling, I could only leave a message, no one called me back, I had to go in person and threaten to cancel the order before I could get answers. They were not quick to send in the DMV paperwork so it took 2 months to get my license plate but before I could get them on the jeep Wrangler the transmission went out. It is now at the dealership for the last 4 days and I still don't have the loaner cars I was promised. I have made numerous calls and even left messages and would you believe I have not received a return call . In good conscience I can not give them even one star. I will never do business with them again. I was wondering how they stay in business, it has to be by over charging and under delivering. Mark Johnson More

Went in to look at a Ram 1500 which was advertised as a great deal. Had a trade that I had appraised at $51k. Sales person asked what I wanted to pay per month and told me about mandatory $1800 addendum. I great deal. Had a trade that I had appraised at $51k. Sales person asked what I wanted to pay per month and told me about mandatory $1800 addendum. I said I do not want any add ons. Comes back and says I am already getting a good discount so it stays. I said ok well what’s the payment. She goes back again and says they have to run my credit before. I’m like ok that’s not how it works. She leaves again comes back and now wants to appraise my vehicle. At this point I gave up and walked out. Sales was energetic but why would anyone pull a credit report without seeing any numbers? Weird experience. Drove to Fairfield hour later received more off the price plus $52 for trade. More

This is the worst car service I have ever received. The dealership has had my truck since May 3rd waiting on a part. I don't receive any calls or updates, and when I call, they put me on hold and nev The dealership has had my truck since May 3rd waiting on a part. I don't receive any calls or updates, and when I call, they put me on hold and never pick up. I've even called and asked to talk to the manager of the dealership, who promised he would call me the next day with an update, and never received a call back. I have no idea, when I will get my truck back at this point. Susan Wilkerson More

I really wish we would have known how terrible the dealership service is before purchasing this car. We would have purchased an entirely different make.… It’s that bad. We have the same experience as dealership service is before purchasing this car. We would have purchased an entirely different make.… It’s that bad. We have the same experience as everyone else here: terrible service, very rude, not helpful, and condescending. The worst is they never return phone calls or communicate regarding timeframe and diagnostics. This is so frustrating when they have your car! We have to figure something out since they are our only dealership in town for our car make. More

This is the worst dealership I have ever been to the service department is a total fraud. My vehicle has been there for 3months and have been fed lies the whole time about my vehicles repair status. Had service department is a total fraud. My vehicle has been there for 3months and have been fed lies the whole time about my vehicles repair status. Had to get a lawyer involved as well. Will NEVER use them again! WATCH OUT if you go to this dealership More

Terrible service, my car was under warranty, took them 3 weeks to fix with no loaner or rental, Renaud is very rude, not helpful, condesending, and did not return phone calls, very unprofessional. I will ne weeks to fix with no loaner or rental, Renaud is very rude, not helpful, condesending, and did not return phone calls, very unprofessional. I will never recommend this place. More

Horrible scam artists. We were to look at a Toyota 2007, but then we read horrible reviews on Yelp and the BBB and told them we were not interested in doing business with t We were to look at a Toyota 2007, but then we read horrible reviews on Yelp and the BBB and told them we were not interested in doing business with them It should of ended there but then a Rosemary McKackin began emailing me us numerous times then started texting us numerous times and again we texted her due to the horrible reviews we decided not to purchase a car from them and do not contact us again. She continued to text us and we again told her to stop so about 10 min later we got slammed with phone calls and texts by dealerships outside of our county. They used our private information and retaliated against us with this criminal act. More