CardinaleWay Hyundai Corona

Left feeling broken and lied too! Will not recommend! CardinaleWay Hyundai 2525 Wardlow Road Corona, CA 92882 September 20, 2015 To the General Manager: I know you don’t know me and you may not ca CardinaleWay Hyundai 2525 Wardlow Road Corona, CA 92882 September 20, 2015 To the General Manager: I know you don’t know me and you may not care but I am going to take the time to tell you about my unfortunate experience at your dealership on Thursday, September 17, 2015. Which should have been a very happy day for me: in buying a brand new car, left me with the worst experience and feeling broken. I had already been to several other dealerships when a friend of mine recommended your salesman LaVelle Wilson and the Cardinale Way dealership. I was very clear with LaVelle from the beginning on what I wanted and I even went as far as telling him my quotes from the other dealerships. He insisted he could get me a better deal. I was very clear on what Elantra I wanted I had it narrowed down to two and wanted a price on them both. How I didn’t want to waste anyone’s time nor did I want my time wasted either. He text me saying he could get me a better deal. His manager even called to confirm my appointment and that they could get me a better deal. However, they would not tell me a price over the phone but kept saying how they could save me $4,000.00. Well I certainly did not save the money and this experience has not only been the worst but in the end I left with a brand new car which was switched at the very end telling me I had to sign paperwork because they grabbed a different car. I specifically said I wanted the bigger screen and this is a 4.3 inch. That is a huge difference to me. Why bother to show me and have me test drive a car and tell me yes you are getting this one just cloth seats and gray. Well I’m sad to say no I didn’t get gray I got a metallic gray and I certainly did not get the car I drove. Not only that after we had decided on a price, this is at 11:30 am LaVelle said he was going to go over to the other dealership and get my vehicle. I asked him how long will this be or I can come back next week? LaVelle had me fill out his satisfaction sheet then. I wish I had not done now until after my experience because after 11:30 everything changed. He said this will not take long and everything should be done by 1:30 me out the door in my new car driving home. For me to driving in traffic I don’t like. I told him because if this is going to take longer I will come back next week; he promised and said no it won’t take long. That I needed to sign some finance papers and I said ok I’ll walk across the street and grab lunch and then I should be back to get the car. He took me to finance and left to get my car. (he didn’t return until after 4pm) Finance- Jeremy Hollingstead If I had to base my whole experience off this experience I would tell everyone to never go there ever! To not give a dime nor their time. This person was not only rude but extremely unprofessional! I sat down to sign papers and he started to go over the extra warranties. I told him I am not interested. Unfortunately for me I had the worst experience! I certainly wish I had left the dealership and walked out. The finance person Jeremy Hollingstead told me "What's your problem! I don't understand I'm trying to sell you all the added warranties! I'm giving you a good deal. I have taken it down!" I kept saying no. Then he said, “I’ll lower your interest rates, I have points to work with.” As soon as I heard that it clicked in my head and I became upset! I said no, I don’t want that and I knew it, I know that I have good credit and if you can lower it now then why the xxxx are you playing games with me. I don’t like playing games. I said I’m done I need to go cool off, he said where are you going I said I told you I need to cool off your pushy and rude. I don’t play games get my papers ready for me to sign. That I have been here since 9 something in the morning it is now late and I’m tired and need something to eat. I said I’m going to walk across the street to In-n-Out I’ll be back. At this point is when I should of left the dealership. No manager was called no one offered to help and I felt like I was stuck. I went to go eat called my parents and then came back to finish signing the paperwork. Again I still got flustered because as he said sign here, here, here, and here. Just sign. I said I don’t know what this is for. He said sign; I said what this is for? He said LaVelle should have gone over all of this. I said stop, if we have a problem here get me someone else. I said I don’t care if LaVelle told me or not, I don’t remember and I’m asking now. He told me what it meant and said sign here, here, and here. I seriously wish I had just walked out. By now your salesman LaVelle is still not back and I am almost ready to be in tears. I paid cash for a car that I forgot I wanted to use my credit card since my interest rate is so low on that since your finance couldn’t give me a good deal. He said I need your check. I gave it and was flustered. He was so unkind and rude. Didn’t say a word like nice doing business nothing, just completely unprofessional. Certainly I will not recommend him. Really a person just paid cash for a car and you treat them like this? Here is another concern of mine. Would he ever talk to a man like that? Treat another man like that? I believe he treated me like that because I am a woman. I went and sat in your lobby waiting for my car. I was getting upset because LaVelle text saying he is getting the car he will be back soon, and then they needed to switch the car a different car now. Now he needed to get it off the truck, it’s after 3:30 and how he needs to gas it up, detail it. I am completely stressing out because not only have I wasted my whole day I am realizing I am going to be in major traffic. He finally shows up and says we have to change all your paperwork because we got a different car and a different vin. I am beyond tired now. Here is where I am so worn down I am making more mistakes. They changed the paperwork your jerk of a finance guy kept saying sign here here and here. Doesn’t go over anything now I am realizing he put the wrong address. I asked to have this changed. He put the wrong phone number and doesn’t change it. He scratches out and writes in pen on my dmv reg. sticker for the window which really come on be more professional print out a new one. I finally walk out to see the car I am exhausted! Congratulations to your dealership on scoring a sale and getting my trade and having me leave with a less then vehicle then I agreed upon!!! Your detailer did a horrible job and this should be unacceptable. I had to ask to have him come back out and fix things and then I finally told LaVelle, I’m sorry I need to leave it is late and I told him I need to eat. My blood sugar levels are dropping and I know I have less than 10 minutes to put something in me or an ambulance will be called soon because I will pass out. He never said let’s take it for a test drive, and I don’t know if you have ever dealt with anyone in this state but they should not drive nor should they make a decision because really they are confused in this state. I left your dealership thinking I had the correct vehicle. As I was driving I realized the seats weren’t powered like I wanted, the vehicle didn’t have the sports button for the tighter driving like I liked, it certainly didn’t have the bigger screen I wanted and most of all when I got home I realized it isn’t the correct color. Then the next day when I went out and saw the vehicle and had to turn on the defroster I realized they didn’t clean the windows. This car was not detailed. This was a quick wipe down of the vehicle. This is a bad reflection on your dealership. In the end after all was said and done now I can look back and realize just how bad this was. Do I expect your dealership to make money yes I do. Do I expect for everyone to be treated with respect absolutely. Integrity and honor are big things not only in my professional life but in my personal life as well. I am sorry to say your dealership lacks both of those qualities. Good luck to you and your dealership however; I hope you take the time to remind all of your staff about your company core values and your Company Name. I have shared my experience with my friends and my co-workers. I have learned a valuable lesson and I can only say I am deeply saddened that this was not a more pleasurable experience for me. More