CardinaleWay Hyundai Corona

I went into the Corona location on 062213, after viewing an advertisement on a Prius that I had been interested in on http://cars.com. I went in just to take a look at the car, not really sure if I was goin an advertisement on a Prius that I had been interested in on http://cars.com. I went in just to take a look at the car, not really sure if I was going to purchase it because of my up-side down trade that I had. The finance manager named Regina Pham told me that my loan was approved. When I sat at Regina's desk, she congratulated me on my loan approval and informed me that I had some options. I then asked her at that time if my loan was approved and she said "yes". I asked her what bank had approved it and she said LBS Credit Union. I then asked her if she had spoken to the bank and she said, "yes I just spoke with them." Then she told me that the bank was giving me two options. The first option was to get my rate at 5.99% for 75 months, I would have to accept a package, which included gap insurance, warranty package and an option of a new alarm system ..or two other features. She told me that If I didn't get the package then my rate would increase to 8.99% because the bank was using money from the "reserve fund" to get me the lower interest rate. She also told me that some of her fellow co-works had told her to just give me the 8.99%, but she told me that she wanted to "help me out." I agreed with her on the first option, which was the 5.99% interest because my payments were going to be lower and my interest rate as well. Prior to signing the documents I had asked her, "so the bank has approved my loan?" and she said "yes" and pointed at her screen. So I trusted her and signed the documents and left with my new vehicle. A week later I got a call from a Finance manager Scott, in which he informed me that I had to go back into the office to re-sign the docs because my loan didn't get approved and that they had to go with another finance company to approve my loan at a much higher interest rate. I called Regina and asked her why she had lied to me and she said that there was something wrong with the system and that it happens to one out of every 10 customers. I told her that I did not want to leave with a vehicle that was not mine unless I knew for certain that the loan was approved and I could afford my payments. She then tried to school me by telling me that I didn't know how the process worked and that there were three parties involved, the bank, the dealer and the purchaser and that we are not always all on the same page. I had to drive back to the dealer, which took me an hour in traffic to get there. Fortunately Scott was able to help me with the situation and get me a loan approval at 6.99%. I am just really upset with the way that this business operates and how finance manager Regina handled the entire situation, she was dishonest, rude and dressed very unprofessional. DO NO GO HERE, UNLESS YOU WANT TO BE RIPPED OFF. More

Cardinale and Lavel demonstrated good customer service. My wife and I had been looking at all sorts of dealerships and this one topped them all. They were patient with us as we tried to make our decision. My wife and I had been looking at all sorts of dealerships and this one topped them all. They were patient with us as we tried to make our decision. We ended up purchasing a car from them. More

I give Freddie Haddad a 10! My original car was totaled in a car accident. Freddie picked me and my two children up to get my 2012 Hyundai Elantra. He found me the right finance company so I could make m in a car accident. Freddie picked me and my two children up to get my 2012 Hyundai Elantra. He found me the right finance company so I could make my affordable monthly payments and a deposit that I could afford. Freddie took excellent care of me! I love my car! I recommend him to everyone I come in contact with. He truly cares about the customer! More

This dealership is awesome! Would recommend highly! Eric Dance was a pleasure to do business with! This dealership is friendly and will give you a great deal. Dance was a pleasure to do business with! This dealership is friendly and will give you a great deal. More

Leased a brand new car for my daughter. Skander and the finance Manager did an awesome job getting the price & terms we asked for. They were, courteous, respectful, so polite, made us laugh, did everything finance Manager did an awesome job getting the price & terms we asked for. They were, courteous, respectful, so polite, made us laugh, did everything I asked for. We test drove the accent & Elantra, my daughter fell in love with the Elantra pop pkg. The service dept was very nice & funny too & made arrangements to remove my daughters brand new stereo from her trade in & reinstall the factory one for her. Everyone involved in our auto leasing experience treated us like we were important & made us feel most comfortable thru the entire experience! No complaints at all. Leaps and bounds better than the staff at Cardinale than I had when I bought my Sonata Aug 2011. Kudos to the current staff, and the showroom even looks a lot better. Very personable. Sorry I don't remember everyone's names, but I appreciate everyone involved at Cardinale for giving us the car we wanted, at the price we needed, and making it an enjoyable experience. Thank you, Colleen & April Bryant More

I had been shopping around and considering Hyundai for several months and the Sales Manager had made me feel very comfortable and I felt the he was being very hones with me regarding my credit and ability several months and the Sales Manager had made me feel very comfortable and I felt the he was being very hones with me regarding my credit and ability to get a new car. After several months I had decided to move ahead and try to get my new car and Regina was the sales person that I started working with upon my return visit and she worked with the Sales Manger to get everything processed as smoothly as possible without hours of haggling over price and trade in. I was given a very generous trade in for my older Cadillac and felt / feel very good about the deal that I was given. I would definitely return to Cardinale Way Hyundai for my next new car and refer any family or friends to them when the need for a new car need comes up. More

Lavel was very friendly and courteous. He made the commitment to beat a different dealer's price and he followed through with it. Great experience. commitment to beat a different dealer's price and he followed through with it. Great experience. More

I negotiated with this Dealer directly on line with the Fleet Mgr. When I got to the Dealer they totally twisted the deal making it impossible to work with them any more. bad experience.... because they as Fleet Mgr. When I got to the Dealer they totally twisted the deal making it impossible to work with them any more. bad experience.... because they assumed I was putting additional $$$ down besides my trade....really bad communication on their part. I rate this Dealer unprofessional. I like Dealers to be up front and straight forward but this Dealer was by the far the opposite. More

Got a nice car for a good price, and thats That I had a vehicle to trade in. And I was able to take my car home the same Night.... vehicle to trade in. And I was able to take my car home the same Night.... More

I have never had an easier time buying a car. I told Freddy the car we wanted and the kind of lease we wanted. He found me the car and had it on my driveway that evening. Truly appreciated the no hass Freddy the car we wanted and the kind of lease we wanted. He found me the car and had it on my driveway that evening. Truly appreciated the no hassle experience!! Thank you Freddy! More