CardinaleWay Mazda Peoria - Service Center

I called the day before to make an appointment. I was told the service I needed to have done would take an hour. My appointment was at 9 am. I dropped off my car at 7:30 am. I assumed the car would be told the service I needed to have done would take an hour. My appointment was at 9 am. I dropped off my car at 7:30 am. I assumed the car would be done by 10 am. I called at 11:30 and was told it was not ready and would not be ready until 1:30 pm. I explained that the previous day I was told the appointment would only take an hour. Zenus apologized and said they would get it done as soon as possible. I received a call at 1 pm that my car was ready. The appointment took 3 hours longer than it should have. I was told that they had people call off sick that day and that they were slammed with walk-ins. To be honest, I am not sure if I will have my car serviced here again. I had an appointment so I assumed my car would be done when I was promised and I assumed my car would take precedence since I had an appointment. Clearly that was not the case. More

I have had all my servicing done here through Zenus. He has accommodated me in every way. All appontments were timely and all services as promised. has accommodated me in every way. All appontments were timely and all services as promised. More

I have been driving sports cars my entire life. When Mazda released the RX8 I immediately was interested in owning one. The car is a dream to drive and the characteristics of the car remind me of my MG Mazda released the RX8 I immediately was interested in owning one. The car is a dream to drive and the characteristics of the car remind me of my MG Midget right down to it being a high fun high maintenance car. I have always done my own repairs on my cars mainly because I just couldn't see taking them to the dealership and trusting the techs to do the job right, and also paying inflated prices. I bought my RX8 from Biddulph Mazda which is now Cardinale Way Mazda. It was the first time I can say that I felt like I was treated fairly and honestly by a dealership. Even though the dealership has changed ownership, one constant that has remained is my service advisor Zenus Pridgen. Zenus is the reason that after six years I continue to have my car serviced and repaired at the dealership. Mazda makes a fun car and Zenus makes the car a pleasure to drive. I never worry about anything when I take the car to him to be repaired or serviced. Its not cheap to drive a high performance car but Zenus has always worked with me to keep the costs as low as possible. It's nice to know you can actually go to a dealership and know that they are honestly working in your best interests. I plan on keeping the car for at least 3 more years and I know that there will be more problems with it. I can at least look at it as not 3 more years of issues with the car, but instead 3 more years of seeing my friends at Cardinale Way Mazda. So a big thanks to Zenus and Jacob too! I appreciate what you guys do for me! Stew Radawec More

I made an appointment for service on-line. When I arrived Zenus greeted me by name. He asked for the coupons I referenced in my appointment notes and gave me an estimate or the time it would take. Halfway th Zenus greeted me by name. He asked for the coupons I referenced in my appointment notes and gave me an estimate or the time it would take. Halfway through the expected time Zenus found me in the waiting room and gave me an update of the status of the maintenance I had requested and also advised of service I would be needing to resolve one of the issues I had mentioned. He explained everything clearly and gave me a few options to consider. When the maintenance was finished he again met me in the waiting room, gave me a status of the work completed and escorted me to the cashier. We discussed the process for making an appointment for the maintenance to resolve the issue I had discussed since I did not have time to have the work done today. Zenus is very congenial, conveys a great deal of knowledge of the Mazda cars and makes for a pleasant and productive service appointment. More

From the minute I arrived at Cardinaleway Mazda, everyone from the service writer John, sales team and the general manager went out of their way to make me feel welcome. I was in for my first service (5,000m from the service writer John, sales team and the general manager went out of their way to make me feel welcome. I was in for my first service (5,000mi), and the service crew did a outstanding job taking care of my concerns. I would highly recommend the dealership. Thank You again, Cardinaleway Mazda. More

Recently, I had an oil change and tire rotation done at this dealership and as usual was very impressed by both the customer service and service received. Zenus my service consultant is very courteous and this dealership and as usual was very impressed by both the customer service and service received. Zenus my service consultant is very courteous and knowledgeable keeping me up to date on any potential issues to look out for and letting me know that they are looking forward to my next maintenance visit. I have always been satisfied with the work done on my car and highly recommend this dealership to any regular resident as well as those on a visit from out of town. More

It is a great dealership from negotiating to the service department. Zenus is a very good service advisor. He is attentive, friendly, knowledgeable and always helps me with my coupons. department. Zenus is a very good service advisor. He is attentive, friendly, knowledgeable and always helps me with my coupons. More

Zenus always makes it a nice experience. He always finds the time to fit me in for my service. He is one of the main reasons i do come back. My only problem with Cardinale is that they don't have coupons. B the time to fit me in for my service. He is one of the main reasons i do come back. My only problem with Cardinale is that they don't have coupons. Bidduloff always gave a 10% senior discount on service. More

Zenus is very friendly and professional. I always feel that customer service is a high priority with him and the entire dealership. I would definitely recommend this dealership. that customer service is a high priority with him and the entire dealership. I would definitely recommend this dealership. More

Zenus is awesome! Very friendly, makes you feel welcome, and trustworthy! The service is always on time, and accommodating. I bought my car here, so it's great to know I can trust the service department to and trustworthy! The service is always on time, and accommodating. I bought my car here, so it's great to know I can trust the service department to fix anything that goes wrong. More