Carl Black Buick GMC

Nolan and the dealership were easy to work with and patient with me while making a big decision overall very happy with their service and the vehicle patient with me while making a big decision overall very happy with their service and the vehicle More

When I was shopping for a new car I thought I had made a decision until I stopped at Car Black. Of course I was familiar with Buick but having driven Hondas, BMWs, and Toyotas all my life I had never driven decision until I stopped at Car Black. Of course I was familiar with Buick but having driven Hondas, BMWs, and Toyotas all my life I had never driven a Buick. A very knowledgeable and professional salesman assisted me and let me test drive an Envision SUV. One drive and I fell in love with this car. It was better than 4 other cars I was considering in same size range. Ryan Alexander made the experience of purchasing a car pleasant and not stressful at all. I highly recommend Ryan and Carl Black when purchasing a car. More

Ryan was super nice and friendly. He was really easy to talk to and made the whole process smooth. He helped with everything I needed and made sure I had a great experience. Highly re He was really easy to talk to and made the whole process smooth. He helped with everything I needed and made sure I had a great experience. Highly recommend him! More

Excellent service from Larry as always. Dependable and trustworthy. Will continue to be my service center of choice. Dependable and trustworthy. Will continue to be my service center of choice. More

Carl Black had the vehicle we wanted and assisted in making our purchase an easy one. making our purchase an easy one. More

I set an appointment for 12:15 today to review a vehicle to purchase for our company. When I arrived I was not greeted nicely and asked to wait for 20 mins until a sales person became available. After I con to purchase for our company. When I arrived I was not greeted nicely and asked to wait for 20 mins until a sales person became available. After I connected with the salesperson they couldn’t find the vehicle I reserved for viewing. I found out it was taken to a car show and was then told the car show was close. In an act of reasonability, I agreed to drive over there to see it. But when I arrived and after reviewing the vehicle, I learned it was the wrong one. All to find out that the vehicle that I initially scheduled a meeting for was indeed back at the store. At this point the salesperson felt bad and said he’d give us 10% off and make sure we wouldn’t pay for different wheels we wanted. We go back to the store and identified the correct vehicle after two hours. And after an hour test drive and unpacking its features, we decided to talk numbers. It was at point I lost all trust in this organization. All sympathy was out the door and it was very evident they were only extrinsically motivated to try to take as much money from me as possible. Which reflected on a proposal of cost breakdown of the vehicle that did not reflect any discounts on the wheels we wanted, no 10% off, and what seemed to be a fictitious $3k “carl black advantage fee” for a protective spray that was allegedly for seat protection - even though the vehicle was dirty and had not gone through its inspection since delivery. When I tried to discuss these fees and called forth on what was said to me the sales guy denied saying he’d offer 10% off and that the statement was only for accessories. I was thinking to myself, well if that was the case then why wasn’t that discount reflected on the accessories. He also said that he doesn’t even get 10% off as an employee - but apparently online GMC employees get 15% off. Not to mention, it was framed succinctly that the vehicle itself would be discounted because in depth about it. He did agree the Carl Black Advantage fee was egregious with a smirk on his face. And kept pointing at the idea that his manager “might” still help with the wheels and now they can’t be swapped out for legal reasons. With also the emphasis that I should sign this paper which was 25% above MSRP. I’m writing this review in hopes to save others four hours out of their day if they are looking to do business with honorable people. While also I’m hoping the owner can see this and be motivated to offer better training for their employees - including their management. I’d like to think there are good car dealerships out there, but this one doesn’t fall within alignment with good business ethics and morals. With that said, we will be taking our business elsewhere. More

I have been dealing with this dealership for many years and it always impresses me with its performance. and it always impresses me with its performance. More

Great experience. Easy to deal with and Nolan was great to work with while buying my new truck Easy to deal with and Nolan was great to work with while buying my new truck More

I arrived at Carl Black GMC early this morning, prior to their scheduled opening and was greeted warmly by Nolan Knox, who starts his days early. Nolan recognized that I like to move fast, was very helpful their scheduled opening and was greeted warmly by Nolan Knox, who starts his days early. Nolan recognized that I like to move fast, was very helpful in answering questions I had and facilitated a decision making process. Professional and relaxed in his approach, Nolan made for a comfortable transaction that kept the business to the basics. Exceptional customer service. More

Fantastic service all around. Even helped me install my 5th wheel!! Great guys over there. Even helped me install my 5th wheel!! Great guys over there. More