Carl Hogan Toyota

Very Slow After I dropped off my car at noon, the service advisor called at 12:45 to say that my car also needed brake pads, I told her to change them while my After I dropped off my car at noon, the service advisor called at 12:45 to say that my car also needed brake pads, I told her to change them while my car was there. At 5:05, that advisor called to say that my car also needed rotors. My car must have have sat there with no work being done on it for nearly four and a half hours. More

Carl hogan Toyota is great Great service and amazing staff thanks for all you do to make car shopping wonderful and easy no pressure or rush will come back when it's time again Great service and amazing staff thanks for all you do to make car shopping wonderful and easy no pressure or rush will come back when it's time again to purchase More

The staff was excellent. They were friendly, energetic, and cheerful... Everyone greeted with a smile. The had my car ready when I arrived and it didn’t take long They were friendly, energetic, and cheerful... Everyone greeted with a smile. The had my car ready when I arrived and it didn’t take long More

Great service I gave Nikki excellent, because she always go above and beyond for me & the rest of the customers. She always smiling and treating me with upmost resp I gave Nikki excellent, because she always go above and beyond for me & the rest of the customers. She always smiling and treating me with upmost respect! She have great customer service. Thanks a lot Nikki More

Purchase of a new Highlander Csrl Hogan had friendly staff and great customer service. They were attentive to what I wanted and accommodated to the best they could. They were more Csrl Hogan had friendly staff and great customer service. They were attentive to what I wanted and accommodated to the best they could. They were more willing to find what I wanted than other dealerships. More

Excellent Experience Tawania was the sales person & she did everything to accommodate my needs. I'll most definitely do business again in the future at Carl Hogan Toyota. Tawania was the sales person & she did everything to accommodate my needs. I'll most definitely do business again in the future at Carl Hogan Toyota. More

I love the car just not who is at the dealer working I bought my car months ago back in September in 2018 asked if my car was wreck I was told no, notice car 2 diff shades finally got a car fax && my car I bought my car months ago back in September in 2018 asked if my car was wreck I was told no, notice car 2 diff shades finally got a car fax && my car was indeed wrecked after asking months up until May of 2019, it’s a great car but I was lied to, && I wouldn’t have purchased a wrecked car I would have explored my options, managing is rude stating that I was lying about I was suppose to get a new head light because when the car was wrecked they left the old head light on passenger and put a new one on the left it’s very hard to see because of the debris that’s on the old head light on the left, I’ll just never do business with the company anymore after this car is paid off.. also new manage told me since I bought the car I can’t get the issue fixed from the wreck that’s showing in car fax More

Bad Customer Service As a loyal customer, I don’t appreciate the inflated service prices I’ve received or been quoted. Parts only come with a 12 month warranty or 12,000 m As a loyal customer, I don’t appreciate the inflated service prices I’ve received or been quoted. Parts only come with a 12 month warranty or 12,000 mi and you still get charged top dollar for parts as if there will be a lifetime warranty on them! On my last visit, in addition to parts and labor ($95+) I was charge a Misc. Charge ($14.31) for “Shop Tools”!!! Needless to say I still didn’t pay the $470+ that I was quoted to fix my car. More

Unprofessional I went to this dealership for a routine maintenance as I normally do. I’ve never had a poor experience before, however this particular visit, the serv I went to this dealership for a routine maintenance as I normally do. I’ve never had a poor experience before, however this particular visit, the service advisor, Robert, was very unprofessional. He began to talk about alcohol to me. As I was leaving, he was kneeling outside the door to the service dept. He advised me that he didn’t like his wife anyway and invited me to go drinking with him. I told him I wasn’t interested and that I have a boyfriend. I feel this behavior is very unprofessional and unwarranted and should not be tolerated. More

Carl Hogan Toyota experience Prompt and courteous sales person. Knowledgeable about product and answered all of our questions. Prices met or were better than we had anticipated. Prompt and courteous sales person. Knowledgeable about product and answered all of our questions. Prices met or were better than we had anticipated. Purchase process was simple and direct with no surprises. As far as the personnel at the dealership we were favorably impressed. The facility is showing some age. Ceiling tile discoloration and exposed cables in office spaces. Probably not a hazard but astheticly distracting. More