
Carl Hogan Toyota
Columbus , MS
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My wife recently took her 2015 Toyota Sienna van for service. She explained that the seatbelt was not recoiling as it should. She agreed to the $90 diagnostic fee. She later received a call that the rep service. She explained that the seatbelt was not recoiling as it should. She agreed to the $90 diagnostic fee. She later received a call that the repair would be $700-$800. She told them to hold off. When we picked the van up we were charged $115. $15 was for shop supplies??? When we got home I crawled in the back of the van to look at the seatbelt myself. I am by no means a mechanic but do consider myself mechanically inclined. Within 15 minutes I was able to identify the simple problem and fix it. I understand that a seatbelt is a safety product but I am also smart enough to know there is no way a technician looked at the problem. I’m assuming they heard seatbelt and automatically recommended replacement. As to the “shop supplies” I have no idea what it could be. More
They were very helpful and progressional. They went above and beyond to make it fast and quick. Very good experience Will recommend them to friends above and beyond to make it fast and quick. Very good experience Will recommend them to friends More
Really enjoyed doing business with the team at Carl Hogan Toyota. They put a deal together we couldn’t refuse. I LOVE my Camry!!! Arthur was our salesman and he was very nice and easy to talk with. With the Toyota. They put a deal together we couldn’t refuse. I LOVE my Camry!!! Arthur was our salesman and he was very nice and easy to talk with. With the help of his awesome co-workers we were completely satisfied. Highly recommend considering them if you are in the market for a vehicle. More
Enjoyed the quick response and ability to work through electronic means prior to our visit. Second purchase from Hogan, will check there stock next time we need to make a purchase. electronic means prior to our visit. Second purchase from Hogan, will check there stock next time we need to make a purchase. More
Receptionist was very pleasant and accommodating. Seemed genuinely concerned that my visit was productive and timely. Provided answers to all my questions and concerns promptly genuinely concerned that my visit was productive and timely. Provided answers to all my questions and concerns promptly More
Very efficient service and Courteous and friendly staff. It is a pleasure to do business with friendly people who are concerned about you, and very much appreciated. It is a pleasure to do business with friendly people who are concerned about you, and very much appreciated. More
Service rep was attentive to my request and effectively met all of my needs with one exception, to be kept informed. Overall, a positive experience. Why go anywhere else! met all of my needs with one exception, to be kept informed. Overall, a positive experience. Why go anywhere else! More