Carlisle Cadillac Buick GMC

Totally turned off by this dealer's terrible customer service. Less than a month after purchasing a used car from them, it broke down 400 miles from home. Because it is a Buick I just assumed their state service. Less than a month after purchasing a used car from them, it broke down 400 miles from home. Because it is a Buick I just assumed their statement that they totally went over the car before putting it up for sale, was accurate. Shame on me! The part that failed causing the breakdown was specifically referenced in a National Highway Traffic and Safety Administration service bulletin back in April of 2015. Having the Car Fax history of the car I have proof that the car was both in this dealer and another Buick dealer 8 times between April 2015 and the date I purchased it. The service bulletin states that the car's owner should have been made aware of this bulletin. Why was this issue not taken care of in any one of those 8 dealership visits. Obviously both of these dealers choose to ignore it and cause me to suffer the consequences. Not the way to build good customer relations! More

They have kept my 2001 Buick going for years. When it came time to sell it they gave me a very fair deal. Everyone great came time to sell it they gave me a very fair deal. Everyone great More

Canyon Truck Inspection. Was able to have truck inspected the same day I called. Excellent service! Every time an appointment is scheduled with Karen or Alex I always get P Was able to have truck inspected the same day I called. Excellent service! Every time an appointment is scheduled with Karen or Alex I always get PROMPT and EFFICIENT SERVICE. THANKS to both of them. R.E. Snyder More

backup camera was very dark Your tech guy was very helpful and showed me what to do if it happens again. The camera was not broken only the lighting had been dimmed. Your tech guy was very helpful and showed me what to do if it happens again. The camera was not broken only the lighting had been dimmed. More

New truck purchase Everything went as expected. Could have taken less time, was there about 4 hours to purchase a truck. Apparently it didn't arrive to the dealership Everything went as expected. Could have taken less time, was there about 4 hours to purchase a truck. Apparently it didn't arrive to the dealership when it was expected. Tyler was great. More

General Maintenance and issue with toque converter Alex as always is courteous and very helpful went in for my oil change and tire rotation and explained to him how something is making the truck feel Alex as always is courteous and very helpful went in for my oil change and tire rotation and explained to him how something is making the truck feel at times like I was riding over rumble strips he knew what the issue was because he knew about the service bulletin that talked about Torque converter chutter he recommended the transmission flush and it works perfectly no issues. More

engine/ac repair I have no complaints with the service staff. They worked their butts off to fix my car. There is a big question as to why the engine would blow in I have no complaints with the service staff. They worked their butts off to fix my car. There is a big question as to why the engine would blow in less than 75000 miles and then the AC right afterwards. When one buys a top of the line car like an Escalade I expect better than that. I have been hearing a lot about GMC problems recently. What's up. I might have to consider something else next time. Thanks Cadillac! More

Service on my GMC Terrain Was very happy with the service I received that day was done in a timely manner and was very happy with Alex Bender with what was done. Was very happy with the service I received that day was done in a timely manner and was very happy with Alex Bender with what was done. More

Oil / filter change and tire rotation I drive past a GM dealership to get to this dealer for service. Always greeted promptly, work performed in a timely manner, and comfortable waiting a I drive past a GM dealership to get to this dealer for service. Always greeted promptly, work performed in a timely manner, and comfortable waiting area. More

Fast and easiest way to sell your car Claire was very helpful in trying to sell my car, she explained everything thoroughly and walked us through the process. She made sure that our needs Claire was very helpful in trying to sell my car, she explained everything thoroughly and walked us through the process. She made sure that our needs came first and really helped make the whole process so much easier. Thank you! More