Carmax

I had to drag this deal across the finish line. It started with the reservation. The reservation was a ridiculous wait time to get the car transferred from a dealership 2 hours away. It was nearly It started with the reservation. The reservation was a ridiculous wait time to get the car transferred from a dealership 2 hours away. It was nearly 3 weeks. Then no one contacted me. I actually drove by one evening and noticed the car sitting at the dealership. Keep in mind, I was told 2-3 days for the transfer. I called to let them know I'd seen and verified that the truck was at the dealership. I made an appointment to drive it after convincing the CSR that it was in fact at the dealership. Once at the dealership for the test drive, I drove the truck but couldn't do anything else because they didn't have internet. I told them to call me when it came back up and I'd return. No one ever called. I actually waited several days because I was so disappointed. It is fortunate for Carmax that I wanted to purchase this truck more than they wanted to sell it. The employees seemed incompetent, including the manager! More

I had a wonderful experience with my CarMax purchase. I cannot say enough good things about Latresha Perry! She was knowledgeable, friendly, patient, and so kind! She made the entire process so easy. I h I cannot say enough good things about Latresha Perry! She was knowledgeable, friendly, patient, and so kind! She made the entire process so easy. I had a lot of questions, and she talked me through every single one! More

This is the second car that I have personally purchased from TREE. She’s great no pressure but follows up and takes care of everything I need so I’ll give her a five star. I also had my daughter buy a car from TREE. She’s great no pressure but follows up and takes care of everything I need so I’ll give her a five star. I also had my daughter buy a car from her so that will tell you how much I like her. More

This dealership was perfect for me. They had so many selections. And the customer service was amazing. Tree took so much time talking making sure I had everything I needed. They had so many selections. And the customer service was amazing. Tree took so much time talking making sure I had everything I needed. More

While shopping car the CarMax in Jackson TN, it was the easiest car buying experience I have ever experienced. The last two times I’ve purchased a car it was way to big of a hassle to get anything accompli easiest car buying experience I have ever experienced. The last two times I’ve purchased a car it was way to big of a hassle to get anything accomplished but I left purchasing a car that drove like it was still brand new and had everything I was looking for. The salesmen I was working with was just there for the ride and it worked those are the salesmen that I appreciate. So if you guys go in to this store ask for Chris! More

There were a few issues that the sales agent (female) failed to cover. 1 showing the particulars with the interior such as how the radio works, cruise control, defrost n heating seat adjustment and gen failed to cover. 1 showing the particulars with the interior such as how the radio works, cruise control, defrost n heating seat adjustment and general settings of the seats More

Communication could have been a little better. Kept getting conflicting information.Everything else was great. Kept getting conflicting information.Everything else was great. More

Friendly, helpful, when looking for a vehicle the dealer was patient with us, helped find a car that we absolutely were looking for and within our price range. was patient with us, helped find a car that we absolutely were looking for and within our price range. More

Excellent service and attention from the staff, I have a very good experience with CarMax! If they fulfill what they promise in their agreements very good experience with CarMax! If they fulfill what they promise in their agreements More

Had an awesome experience with Carmax. They were friendly, efficient and would highly recommend!! I love my car! They were friendly, efficient and would highly recommend!! I love my car! More