Carmax

Very good professional staff. My only issue was the time it took to buy the car. I was there 4 hours to purchase my car. There must be a more efficient way. My only issue was the time it took to buy the car. I was there 4 hours to purchase my car. There must be a more efficient way. More

I was verry pleased with this dealershiip, the sales person was very helpful and professional; Also the manager was able to resolve an issue I had with the key fob. I would go there next time I need t person was very helpful and professional; Also the manager was able to resolve an issue I had with the key fob. I would go there next time I need to buy or sell a car. More

The staff was professional, informative and all worked well together in assisting me with finding the right vehicle to purchase. Even noticed small damage and had it repaired before I picked up. I do wis well together in assisting me with finding the right vehicle to purchase. Even noticed small damage and had it repaired before I picked up. I do wish that the inside windows were cleaned and chipping of two windows would have been noticed. It would have been nice to have a big yellow bow on the car ready for me when I picked up. More

No complaints. I got the car I expected with no surprises, what's not to like? The car came with a level 1 charging cable that the sales person was unaware, but I got the car I expected with no surprises, what's not to like? The car came with a level 1 charging cable that the sales person was unaware, but that was to my advantage. Point for Carmax. Also, the car came with a user manual of which the sales person was unaware. Again, point for Carmax. I would recommend others to try Carmax. The cost of the shipping is an issue but was not a problem in my case. More

Easy, painless and efficient transaction. The gentleman who assisted me was great. Friendly, personable and thorough. All in all a very positive experience. The gentleman who assisted me was great. Friendly, personable and thorough. All in all a very positive experience. More

Palm Desert totally unprepared to serve the account/ Asked to keep my vanity plate - did not do it - had to go to DMV when wrong plates came in. Asked to keep my vanity plate - did not do it - had to go to DMV when wrong plates came in. More

Alexis Wagner was exceptional she was awesome I would send my family to see her send my family to see her More

Everyone that I dealt with was courteous efficient and professional. Got a fair trade in price and a good price on my car from CarMax. professional. Got a fair trade in price and a good price on my car from CarMax. More

Well. Let’s see. It took 7 hrs to actually purchase the vehicle, which I had already researched, got financing for. Two different sales people “helped” me Let’s see. It took 7 hrs to actually purchase the vehicle, which I had already researched, got financing for. Two different sales people “helped” me purchase the Mercedes. It seemed as though there was some issues with the Carmax software system. I’m was extremely tired after 5 hours of waiting to purchase. Needless to say i finally got the Vehicle with only one key. The next day the check engine light came on. I got a dirty loaner car for over a week until I got my vehicle back. More

They were courteous and perfessional at all times. I will certainly recommend this location next time. I will certainly recommend this location next time. More