Carmax
Memphis, TN
54 Reviews of Carmax
Everyone was so kind and helpful! I haven’t experienced customer service like this in a long time! I was very pleased with the whole experience. They made car buying less painful. I haven’t experienced customer service like this in a long time! I was very pleased with the whole experience. They made car buying less painful. More
The phone tree experience is awful. I hated having to answer tons of questions BEFORE I was connected to the store where I purchased my car to ask if they had a garage door opener that I hated having to answer tons of questions BEFORE I was connected to the store where I purchased my car to ask if they had a garage door opener that I had left in my loaner car. I needed a loaner because the car I bought was not in correct working order and I had. To turn it into the service department after only 2 days of ownership More
I bought a car about 10 days ago and within 2 days noticed the front right tire was losing air. I filled it up twice but the air leakage continued. I called the Carmax office and made an appointment f noticed the front right tire was losing air. I filled it up twice but the air leakage continued. I called the Carmax office and made an appointment for this past Monday at 9:00. When I got there, I was told they had no record of the appointment that it was for next Monday. I told them that I had a bad tire and waiting another week made no sense. They could not fit me in so they sent me to Discount Tire down the street. I was pleased with this situation since Discount Tire gave me better service. The three star rating is only because I was able to get the situation remedied At Discount Tire. More
My car sales lady was so sweet, I’ll definitely recommend. My mom is actually looking for a truck and I told her about you guys. Thank you Scharvae!! recommend. My mom is actually looking for a truck and I told her about you guys. Thank you Scharvae!! More
These people are hacks. They have no idea how their business works or how modern vehicles work. I cannot begin to list all the issues I had with them here but suffice it t They have no idea how their business works or how modern vehicles work. I cannot begin to list all the issues I had with them here but suffice it to say it took over 7 weeks to buy a car from them and it was damaged twice while in their possession. I finally rescued it from their grubby claws before more damage was done. More
Overall it was a great experience. There was a delay in delivering the vehicle to the dealership but once arrived it was a smooth process. Shaun was our salesperson and he is absolutel There was a delay in delivering the vehicle to the dealership but once arrived it was a smooth process. Shaun was our salesperson and he is absolutely fantastic!!!! More

