Carmax

Ms Tonia is the best. !! Did everything she could to help me get my first car !! Did everything she could to help me get my first car More

Everyone was so kind and helpful! I haven’t experienced customer service like this in a long time! I was very pleased with the whole experience. They made car buying less painful. I haven’t experienced customer service like this in a long time! I was very pleased with the whole experience. They made car buying less painful. More

I worked with Lauren and she was excellent. She was helpful, efficient and knew how to make the process painlesd She was helpful, efficient and knew how to make the process painlesd More

The phone tree experience is awful. I hated having to answer tons of questions BEFORE I was connected to the store where I purchased my car to ask if they had a garage door opener that I hated having to answer tons of questions BEFORE I was connected to the store where I purchased my car to ask if they had a garage door opener that I had left in my loaner car. I needed a loaner because the car I bought was not in correct working order and I had. To turn it into the service department after only 2 days of ownership More

I bought a car about 10 days ago and within 2 days noticed the front right tire was losing air. I filled it up twice but the air leakage continued. I called the Carmax office and made an appointment f noticed the front right tire was losing air. I filled it up twice but the air leakage continued. I called the Carmax office and made an appointment for this past Monday at 9:00. When I got there, I was told they had no record of the appointment that it was for next Monday. I told them that I had a bad tire and waiting another week made no sense. They could not fit me in so they sent me to Discount Tire down the street. I was pleased with this situation since Discount Tire gave me better service. The three star rating is only because I was able to get the situation remedied At Discount Tire. More

The staff was very nice and my Sales lady was the best and this was my first time buying a car from a dealership! and this was my first time buying a car from a dealership! More

My car sales lady was so sweet, I’ll definitely recommend. My mom is actually looking for a truck and I told her about you guys. Thank you Scharvae!! recommend. My mom is actually looking for a truck and I told her about you guys. Thank you Scharvae!! More

These people are hacks. They have no idea how their business works or how modern vehicles work. I cannot begin to list all the issues I had with them here but suffice it t They have no idea how their business works or how modern vehicles work. I cannot begin to list all the issues I had with them here but suffice it to say it took over 7 weeks to buy a car from them and it was damaged twice while in their possession. I finally rescued it from their grubby claws before more damage was done. More

Overall it was a great experience. There was a delay in delivering the vehicle to the dealership but once arrived it was a smooth process. Shaun was our salesperson and he is absolutel There was a delay in delivering the vehicle to the dealership but once arrived it was a smooth process. Shaun was our salesperson and he is absolutely fantastic!!!! More

I absolutely love carmax i have brought just about every vehicle i own from them and they never disappoint so nice understanding caring and quick vehicle i own from them and they never disappoint so nice understanding caring and quick More