Carmax
Kenner, LA
By Type
64 Reviews of Carmax
Purchased 8/28/2026, Carmax has NOT called me yet to replace windshield as per their own work order. As of now, I’m very disappointed in their team. replace windshield as per their own work order. As of now, I’m very disappointed in their team. More
I had a great experience with salesperson I’Jale. She was professional, knowledgeable, kind, and accommodating. I had questions about my purchase and came back twice, but after being sent to Goodyear She was professional, knowledgeable, kind, and accommodating. I had questions about my purchase and came back twice, but after being sent to Goodyear, I wasn’t satisfied. On my third visit, ready for a refund, I’Jale took the time to help me understand everything I needed to know. Having worked as a retail manager for 27 years, I can spot an employee who is a true asset to their company—and she definitely is. Thank you, Ms. I’Jale. More
Really good service and communication. Ja’lil especially has been great with following up to ensure everything was going good with my new purchase. The price for my trade was excellent and Ja’lil especially has been great with following up to ensure everything was going good with my new purchase. The price for my trade was excellent and I am very happy with my deal! More
Everything went fine. It did seems a little long considering I just wrote out a check but you guys have a process. If the process could be quicker for cash purchases that It did seems a little long considering I just wrote out a check but you guys have a process. If the process could be quicker for cash purchases that would be great. More
Took almost 2. 5 hours to close a deal that was supposed to be in and out. Then there was electrical problems with the car. Tried to get serviced only to be told no 5 hours to close a deal that was supposed to be in and out. Then there was electrical problems with the car. Tried to get serviced only to be told no loaner car, and to bring it another Nissan dealership. Long story short, we exercised our 10 day return option. We purchased a car from the same Nissan dealership they sent us to. More

