I am a previous customer of CARR Subaru in Beaverton and was very happy and satisfied with the sales and service I experienced at CARR Subaru. I was very surprised and disappointed to find out that the same quality sales and service that I experienced at CARR Subaru DID NOT extend to CARR Used Car Sales.
On 4/24/14 I contacted Lee, Sales Representative, at CARR Used Cars inquiring about at 2007 Subaru Outback. The price was not listed and I was inquiring about what the listing price was and if the car was still available. Lee stated that he would check and call me back. Lee called me back to report information that he found, including that the car was still available. I asked Lee three times what the listing price was, and each time he replied "I'm sure we can get the right price for you." He asked me what I wanted to pay for the car and ensured me that we would be able to get real close to that price. I told Lee that I was concerned about driving all the way from Vancouver to Beaverton without knowing the price, but he ensured me that we could make the sale for close to what I wanted to spend. I drove to the dealership and test drive the car. The car was in great shape and I was very interested, having full payment ready for the purchase. Lee sat me down and started "dealing" for the right price after collecting a bunch of personal information from me, even though I told him I would not be financing the car purchase. The listing price was finally unveiled to me after turning in the paperwork and several trips into his Managers Office, and was five thousand dollars more than what I told him I wanted to spend. After negotiating on the price, Lee and his management staff were unwilling to reduce the price to the previously discussed amount. Lee said he was only able to reduce the price by $2200 and said he cannot do any better. Lee then explained how much work CARR put into the vehicle and how great of a deal I would be getting for that price. Lee then bashed other dealerships in the area stating they do not do any of the work and checks like CARR performs. I told Lee that I could not purchase the car for the price they offered and stated I would be leaving to continue my car search. When I left, I asked for the personal information back, as I did not purchase any vehicle. Lee stated that I could not get the information back, that it is state law and that CARR has to keep the information. I demanded the information and that I speak to his manager. After asking three times, his manager finally came out of the "Employee Only" office and produced the information that was requested. I promptly left the dealership and will not return for any other future business.
My overall experience was very poor, sales staff was very unprofessional, pricing was very secretive, and I felt very disrespected. My professional career was attacked by Lee in which he stated the real heroes are "Police Officers" and claimed to be a retired Washington County Sheriff. I was willing to purchase the car at a higher price than what I wanted, but the price wasn't even close to what we discussed on the phone. I left the dealership and ended up purchasing a 2007 Subaru Outback from a different dealership in SE Portland the same day.
I would NOT recommend CARR Used Car Dealership to anyone, and will never do business at that location ever again. I will have to seriously reconsider doing business at any CARR location if this business practice is translated to any of the other CARR dealerships. Very Unprofessional.