Carriage Kia of Woodstock - Service Center

Cadenza Alignment issue-questionable car purchase Took to Tires Plus for alignment issue 2x because they said their computer reports car is aligned. Steering wheel sat in the center before I took i Took to Tires Plus for alignment issue 2x because they said their computer reports car is aligned. Steering wheel sat in the center before I took it to them. They could not correct and demanded that I buy new tires although there was 50% life left on current tires. I gave up and took the car to the Kia dealership. They aligned car and gave me the print-out showing minimal discrepancies from Tires Plus' findings. I noticed steering wheel was still positioned a few degrees left of center after I left dealership. I went on a road trip the day after they returned it to me and the adaptive cruise control stopped working 30 miles into the trip. SCC failure lights up occasionally but the main issue is cruise is set and doesn't not maintain any distance between cars in front and your car; what is supposed to be an advanced safety function is actually making it more dangerous to drive. A brief history: This is a CPO 2015 Kia Cadenza with every option offered. It came with 21k miles and was bought 11 months ago. As a CPO you get 12k miles/12 months platinum warranty from purchase date. The 1st defect was the soft touch "leather" part of the dash over the instrument cluster was bubbling up. This was replaced 10k after I bought the car without question. I love the look of the car and performance but these mechanical defects take time out of my life especially when nagging minor issues have to be addressed multiple times. The car is the envy of my family and friends with it's superior looks and features but the defects so soon are a big turn off. The customer service advisors and facilities are great but the ultimate experience falls off when I have to keep returning after 11 months of ownership. This is my 1st Kia product owned and it's falling short on expectations. I came off owning a Toyota Avalon a comparable competitor that had zero style and above average reliability with minimal features and I drove it to 239k before selling off to my mechanic. The new Avalon was too narrow, had terrible seats, and was simply a slightly larger Camry. I'm not going to a premium brand and not interested in a boring Toyota but regrets with my Kia...I've had a few. It's difficult to rate the customer service and quality of work in survey if this issue is a quality of product issue... More

Service department They fit me in at a more convenient time than my scheduled appointment. They are checking to see if they can warranty the repair even though it is out They fit me in at a more convenient time than my scheduled appointment. They are checking to see if they can warranty the repair even though it is outside the warranty time due to defect. Comfortable accommodations with ammenities while waiting. Took a little longer than I thought it would, but they washed and vacuumed the car upon return which was a nice surprise! More

Total Care Took me in-laws auto in for recall. You would have thought I bought a car there yesterday! Terrible with names but both service representatives and th Took me in-laws auto in for recall. You would have thought I bought a car there yesterday! Terrible with names but both service representatives and the shuttle driver should be paid additional with the type of service they gave my wife and I. Thanks More

Service excellence Upon arrival staff greeted us at our car and asked what they could do for us. Informed them we had an appointment and our name. Staff asked us to wait Upon arrival staff greeted us at our car and asked what they could do for us. Informed them we had an appointment and our name. Staff asked us to wait inside while he gathered information from the car. Upon entering the service desk area in just a few moments another staff member informed us someone would be right with us. The first team member came in a few minutes later and confirmed what our appointment was to have serviced. After that he walked us to the waiting area and asked if we needed drinks or a snack. Additionally prior to returning to the service desk he asked if we would like the vehicle washed prior to being returned. After about 30 minutes he came to let us know they were going to need to order the part to affect the repair and that the vehicle was being washed and should be ready shortly. About 10 minutes later he returned once again with the statement of work and provided an expected timeline for the part to arrive. He then walked us out to the vehicle and wished us a Merry Christmas just in case the part did not come in before then. More

Great service great people Did everything needed. Great people very knowledgeable and service oriented. Finished on time. Comfortable waiting area. Kept you up to date on the pr Did everything needed. Great people very knowledgeable and service oriented. Finished on time. Comfortable waiting area. Kept you up to date on the progress of the service More

Service on Kia Sorento 2016 i was so impressed from the moment I got there for service., Joseph helped with service. Refgiecwas great taking me to the outlet mall. Yes no lookin i was so impressed from the moment I got there for service., Joseph helped with service. Refgiecwas great taking me to the outlet mall. Yes no looking for parking. Taylor, good luck sweetie! She was great checking me out. I highly recommend this dealership. Best I’ve ever been to More

Top notch I have been very pleased with the level of service and professionalism offered to me by Carriage Kia. They are thorough, courteous and ethical, and I have been very pleased with the level of service and professionalism offered to me by Carriage Kia. They are thorough, courteous and ethical, and I am so pleased that they have my back with regards to my vehicle. A+ More

Friendly service, thoughtful staff! Joe was a very helpful serives sales man! He was very helpful, honest, and trusting! I will definitely see him again! All of the staff was friendly an Joe was a very helpful serives sales man! He was very helpful, honest, and trusting! I will definitely see him again! All of the staff was friendly and outgoing and made my brief time very pleasant. More

Satisfaction Such a great customer service. I went for my first oil change and they took care of everything.!!! Everyone is very polite. Makes you feel welcome. M Such a great customer service. I went for my first oil change and they took care of everything.!!! Everyone is very polite. Makes you feel welcome. My second time going to the dealer and the experience still great! More

Recall repair Came in for service without an appointment and was warmly greeted by agent, signed in and was asked if I wanted to wait or if I needed a ride. I was Came in for service without an appointment and was warmly greeted by agent, signed in and was asked if I wanted to wait or if I needed a ride. I was shown to the waiting area and told that there is a gym on site if I wanted to use while I waited. Next time I might bring a change of clothes and take advantage of the amenities. More