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Carriage Kia
4.6
1,549 Lifetime Reviews
2815 Browns Bridge Rd, Gainesville, Georgia 30504 Directions DirectionsSales: (678) 717-2150
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
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1,549 Reviews of Carriage Kia
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November 17, 2019
"I do believe Sundays are the best times to visit Carriage..."
- D. KattI do believe Sundays are the best times to visit Carriage Kia! Although we didn't purchase a vehicle on this visit, Carriage Kia's staff were fantastic especially our sales person Jeffery!!
Read MoreEmployees Worked With
Jeffery Moss
Helpful October 31, 2019
"It was a great experience fast and easy explained exactly..."
- Jason Gracie TrottIt was a great experience fast and easy explained exactly what we needed to know definitely answered every question we had made us feel very comfortable and welcome
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Richard Marcellus
October 12, 2019
"Awesome experience"
- Heather bJefferey was my salesman and he went above and beyond. As did the rest of the staff to help me. Carriage Kia is absolutely wonderful. You want a vehicle these people deliver. No BS..Thank you Thank you. Jefferey Moss. I could go on and on. I was so bummed not knowing if i could get a car. They gave me top dollar for my trade too. Very informative sales guy. Jefferey Moss
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Jefferey Moss
August 04, 2019
"they were very helpful and friendly"
- maonmikewas very satisfied with the way everything was handled! was a pleasure dealing with them. Cody Cooper was a very friendly and helpful sales rep. was great to work with him!
Read MoreEmployees Worked With
cody cooper
June 28, 2019
"Service Appointment "
- GearshifterCalled dealership to schedule appointment for oil & filter change along with tire rotation and multi point inspection. I was able to bring my vehicle in the same day and they performed everything in a timely manner and gave the car a complimentary wash. Everything was checked & The overall experience was excellent.
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Michael Wolf
June 21, 2019
"Don't be fooled as I was"
- Mjw84Carriage Kia of gainsville off of browns bridge road ripped me off. Sold me an overpriced car. They put wax or something over the dents, dings and scratches on the car to hide them and they sold me a 2000 dollar extended service contract of which I had no idea of. I found out about the dents and scratches after I ran the car through a car wash. When it came out I had a deep scratch in the door, paint damage on the trunk and a hug scrape and dent on the passenger side. When I realized the slime ball tactics carriage Kia of gainsville off of browns bridge road had used I decided to look over my paper work to see if they did anything else that was not right and sneaky. And that's when I found out they sold me a 2000 dollar extended service contract of which never one word was ever said to me about between the salesman and the financial manager. They slipped it in the paperwork, lied to me about what I was signing and hoped I wouldn't see it until it was to late. I even signed paperwork saying they explained everything to me but they didn't. Just shows you what a sneaky dealership this is. They sold me a certain type of insurance called a wrap- new with a term of 72 months and 80000 miles which at first glance seems good. I found out that this extended service contract they sold me actually starts at 0 miles. Meaning once the car hits 80000 miles the extended service contract is invalid. And since I bought a car with 68000 miles on it my 2000 dollar extended service contract with a 500 deductable is only good for 12000 miles or 72 months after the purchase date of the contract. So that's right 2000 dollars for 12000 miles or 72 months which ever comes first. But we all know 12000 Miles is nothing. No wonder this dealership hid this from me. And for everyone that this happens to please know that most likely you do have 30 days to cancel without a cancellation fee. And don't go through the dealership but go through the insurance company who holds the claim. The financial manager at carriage Kia of gainsville was no help to me at all and said he couldn't print me the terms of the contract right then. So that's when I found the insurance company and had them send me the terms of the contract and that's when I found out that it is only good for 12000 miles.The financial manager actually told me that he could print me the terms of the extended service contract only after 30 days. Yeah, after the free cancellation period is over. Kind of in disbelief at the crooks they have employed here. Also was told that I would have to come out of pocket for the repairs to the vehicle concerning the scrapes and dents. I was told that I looked over the car before I bought it. But it was carriage Kia of gainsville who covered up defects in the body of the car to hide them. I'm like really carriage Kia of gainsville, your huge nice dealership worth millions and your using slime ball tactics like hiding dents and scratches to sell a car and also sliding in extra charges all to make a few extra bucks, wow!. So this was my first time at a dealership and my last. I worked very hard for my money, never over extended myself, I've driven a beat up work truck for the last 10 years, used this one vehicle for me and mine. Finally after much consideration I decided to do an auto loan only to get lied to and ripped off from a dealership who I thought was reputable. It is very disheartening but in the end it is my fault. I will just chop it up as an expensive learning experience. But if anyone is thinking about going to this dealership carriage Kia of gainsville off of browns bridge road I would suggest you go to another dealer as these people don't care about the customer only about making money and if they have to lie and cheat to do so they will. And a word of advice to the people at the dealership. You cheat people to make that little money but that money never lasts long. But all the crimes of you cheating people last forever. It's better you make no money at all then to sell your integrity for something that dissapears so quickly.
Read MoreEmployees Worked With
Eric salesman and financial manager
